I agree and at this point in time Englander believes that we have also hit the end of our rope. They have reviewed all of my continuous calls to customer service along with all of the warranty items and constant problems and we are looking towards the possibility of stove replacement under warranty. Stay tuned...
But absolutely frustrating to me! As I said to the tech that I've been dealing with thank God that I am mechanically inclined because what would you do if I was not....
Thankfully it seems that ESW has good CR. It sounds like they are willing to make you happy in the long run. Hopefully that will all take place before the real cold of winter sets in.
I just got off the phone with Rodney from Englander customer service and I gotta tell you that him and I are probably going to sit down and have a beer one of these days LOL! Truthfully, he believes after all of this that it could be the door gasket so I am going to pick up a three quarter round door gasket and try that today. After replacing the window gasket and noticing that the glass was cracked and also that the installation of the gasket itself was improper during manufacture I must say that someone either couldn't wait to go to happy hour on a Friday or was hung over like an SOB on Monday when the stove was put together! He's also going to send me a burn pot gasket and I myself will install a thicker hopper gasket in attempt to rule that out. At this point I'm actually thinking of making a part-time business of being a pellet stove repair person LOL! This is beginning to sound like a soap opera so stay tuned as I will get the rope gasket for the door and install that a little later.
No one can ever say that you are not familiar with your pellet stove! Staying tuned for "As the pellet burns"
Hoping you find the cure in all this ... make sure you let us know when you do...
