I have a pacific energy neo 2.5 wood fireplace insert. I normally and burning Ash Firewood. I will often load the fire box get the fire going, and then turn the damper way down to get extended burn time. I am quite surprised by the coals that are left over, they don’t really turn into Dusty ash. Am I doing something wrong?
![[Hearth.com] Pacific Energy Neo 2.5 insert coals and ash [Hearth.com] Pacific Energy Neo 2.5 insert coals and ash](https://www.hearth.com/talk/data/attachments/306/306999-61acca306e1bfff49d1d322164ec5046.jpg?hash=D5BTRfqnTI)
![[Hearth.com] Pacific Energy Neo 2.5 insert coals and ash [Hearth.com] Pacific Energy Neo 2.5 insert coals and ash](https://www.hearth.com/talk/data/attachments/306/306999-61acca306e1bfff49d1d322164ec5046.jpg?hash=D5BTRfqnTI)