I miss opening pools in CT and westchester.....Service is a product buy it early or back of the line. The line usually starts when it's 10 degrees.
Great idea!"Train your customers" can be offending. Offering an incentive program for yearly servicing (the discount ) would be a better way to phrase it. It also helps with scheduling your time for those cleanings when you have an idea of how many and can start right after the burning season is done. As others have said, this type of service incentive would only be effective after some time in the business were you have proven yourself to be reliable. Glad it works for you...
And essentially that's what it is, why exactly is training a bad word?
Correct. I don't have fire pits or patio furniture to hedge seasons, I have a couple thousand great customers and this way of business works well for everyone. Oh and I'm happy to show anyone how I do it too.In the context that it was used, it implied lack of intelligence like training a dog, horse or toilet training a toddler It was likely not intended that way but that's the problem with forums - you can't get the "soft" contextual cues of body language and tone of voice. What you are doing is cutting loyal customers a break while increasing service efficiency and generating cash flow in a slow time.
Where does it say he is an arrogant ___and ____ I also dont see anyone judging him or one or two posts, I responded to someone telling how his bank account got fatter overnight and training people to line up to pay him.Being from western Canada training people doesnt sit well with me nor does likely sit to well with many others on here. I am done on this thread.Wait - Scott is an arrogant ______ and ______?
Wow - judge a guy based on one or two posts? Pretty thin, if you ask me.
The guy saved me over $300 by dispensing free advice, offered advice on my install last year, and I've seen him offer advice to others many times without any reason other than the fact that he wants to help.
I wouldn't know Scott if I fell over him, but his track record on this forum shows he is a trusted source of information who willingly shares his considerable knowledge.
In the context that it was used, it implied lack of intelligence like training a dog, horse or toilet training a toddler It was likely not intended that way but that's the problem with forums - you can't get the "soft" contextual cues of body language and tone of voice. What you are doing is cutting loyal customers a break while increasing service efficiency and generating cash flow in a slow time.
Now that I read through the older post....trained was the wrong word, I see that now, wow kinda arrogant sounding I can see...
If I am a customer and I read your post I would no longer be a customer,the part where you say you have trained your customers is just plain arrogant and secondly I would never brag about getting a customers money or how easy it was to get it.
But why am I arrogant by communicating freely. People think because I charge people that somehow I'm the bad guy?
Love how you digress from saw to nanny...isn't an au pair free in exchange for room and board?(saw, stove, pellets, wood, car, au pair, whatever ;p)
Something like that, I was on a roll..... (or rant? )Love how you digress from saw to nanny...isn't an au pair free in exchange for room and board?
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