Here is an update. My wife just called and said we were supposed to receive delievery today and we didn't. The woman told her she "left a message" saying that they couldn't do deliveries today and that it needed to be rescheduled. (there is NO message from her on our voicemail, so I don't know who she called). My wife said no thanks, we just want a refund. The woman then told her "Unfortunately we aren't giving refunds". What!?!?! Who runs a business like that?? So, needless to say we now have to contact our credit card company to dispute the charge. I think these people wrote the book on "How NOT to Run a Successful Business".
The woman also said that she is happy to have people pick up, it is the deliveries that are backed up. We have tried TWICE to pick up our pellets to no avail.
The woman also said that she is happy to have people pick up, it is the deliveries that are backed up. We have tried TWICE to pick up our pellets to no avail.