every opportunity (and there's just not enough opportunities these days)...
I was pestering an SBI rep this fall about their stoves at the shop where I got mine - asking about changes to baffles (from brick to vermiculite, I believe), etc. If I recall there was some confusion or missing details in the newer parts listing docs he had - he went to a lot of time and trouble, phone calls, etc to chase down the correct info and raise the issue with his contacts - before I left. Reading your posts, just thinking it could have been one of those "small world" things.
Were you talking to Ron? Older gentleman? He's a great asset. He's the gentleman who designed all the Century wood stove line way back when they were known as Haught. He was one of the pioneer to design EPA wood rated stove more or less without lab. Lots of experience, trial and error, shoe string budget. He can tell many a story about the early days of EPA and the industry.