New England Pellet LLC. Enfield/Suffield Ct.

[Wet1]

Wet1 what's the latest you've heard from them? Keep bugging them.

I just called and left Steve a message. We'll see if he calls back... This is crazy that we are dealing with this after prepaying 6+ months ago.

 

[johnnywarm]

The warehouse is across from Mullen rd & rt 5 in enfield on the east windsor line.its on the corner in back

 

[geek]

you guys may want to think of doing pickup yourself, I know they are supposed to deliver but at this point I'd spend a little more and rent a truck rather than being just wondering IF you're getting your pellets.

I was a lucky one who got pellets (3 tons) in August......I feel REALLY lucky....

I am really sorry for those who haven't received anything, good luck.

and yeah....we all learned the lesson for next year...

 

[johnchap]

mini update
I called my brother who prepaid for 6 tons
He sent two eamils and left voice mails on cell etc .... They returned the call-- told him Nov 14
they were supposed to be sooner - we will see

 

[POTO]

They returned the call-- told him Nov 14
they were supposed to be sooner - we will see

HA HA HA HA HA HA--- I was originally told Mid May, and then begining of July and then... and then.. and so on- I was then GUARANTEED before burning season ( as others were) but still Nothing........

 

[requin]

contact New England Pellet HQ in Jaffrey. That's what I did, and they contacted NEPLLC and gave them a bit of a shove. Because I received email from Steve today saying I was getting my pellets this week. (see my earlier post in this thread).

There's only 2 days left in this week so we shall see, but I"m hopeful. Not holding my breath, and going to purchase some single bags ($$$,but I'm out)..but I figure if I keep pushing I will get them. Not giving up, anyway.

I think they are getting a lot more pressure now than they were in the spring and summer...so they have to deliver.

 

[johnchap]

They returned the call-- told him Nov 14
they were supposed to be sooner - we will see

HA HA HA HA HA HA--- I was originally told Mid May, and then begining of July and then... and then.. and so on- I was then GUARANTEED before burning season ( as others were) but still Nothing........

I think putting pressure on his operation helps - do the emails - be relentless - if you mention BBB or consumer protection -- be willing to back it up with action. If not Nov 14 then the thing goes a way different direction. payment made so goods will be delivered ...anyone involved may want to exchange names etc and do a group push with legal letter of intent - etc ....
sometimes working outside the system generates movement in a direction one wishes it to flow

 

[sharkbait106]

Fuel prices have dropped considerably, diesel is down over a dollar a gallon compared to a couple of months ago... so this is no excuse.

I'm being told my delivery will be this weekend as well, mostly likely late this weekend is what was mentioned, but they could/would not tell me when. I'm also outside their standard delivery area, although as mentioned before, this wasn't an issue when I paid for the pellets back in May, although it seems to be a regular excuse recently.

I ordered and paid in May as well and was told I was next on there list 3 weeks ago. My buddy ordered in July and got half his order yesterday, Whats up with that?. I went down there yesterday because they were no longer returning phone calls and the voicemail was to full to leave messeges. They told me now there scheduling for mid Nov. and I said so where do i stand on your list now? they said we haven't scheduled that yet. Finally they said I could take a ton home with me , so me with my little 6 foot utility trailor and car loaded 18 bags on the trailor and the other 7 in the car and headed home for the first trip. After unloading I headed back and picked up the second half ton. Now I'm just hoping I get the rest (3 tons) before I run out. I originally thought I ordered from chicopee which is NewEngland pellet with no LLC. Now I wish I had! when I was there a load of pellets arrived by truck and was quickly unloaded and gone to people waiting with rental trucks and out for delivery I guess. There are actually no pellets there so I guess that's the problem. While I was there the woman told me there not going to sell to the public anymore , like it's are fault they sold to all these people and can't deliver. This is just a case of bad buisness practice through this distributer. I don't think there is much that can be done about it other than getting a refund which they hope you'll ask for! It will cost at least another 100.00 plus a ton to buy from someone else. I'm not going to say much more or I probably won't get anymore pellets before spring.

 

[requin]

They finally delivered my pellets today!! I cannot believe they actually showed this week when they said they would. I just hauled 3 tons of pellets into the house and garage all by myself in 1 1/2 hours and I'm so happy and proud.

Listen you guys, I think what might have worked was that I contacted NE Pellet HQ in Jaffrey (at least I think that's the HQ). LLC is a dealer for them so they are concerned about this bad business practice. I dont know exactly what they did but the woman there, Alyson Hotaling, emailed very courteously saying she would look into it, call them, and email them. I had spoken at length with a guy named Woody the evening before and he relayed my message to Alyson. It was right after that I got the email from Steve at LLC saying my pellets would be delivered this week.

I *had* finally gotten through to Steve's cell phone just before I called the HQ, and he told me at that time they were delivering in my area so I should expect delivery this week....BUT, I don't know if I would have actually GOTTEN the delivery without the extra shove that HQ gave them.

I also emailed from LLC's website at least once, pleading for calls back and delivery.

Another thing, try to be somewhat nice and understanding. As another poster said--we have every right to be angry and anxious but these people are much more likely to respond to someone who shows at least some sense of understanding. Again it was terrible business practice for Steve to continue taking orders way in over his head, and it's not our fault as customers...but yelling and screaming won't work. Just be firm, but understanding, and be a relentless squeaky wheel. I think the combination of things is what got my pellets in my yard, finally.

Oh and to the person who just posted that they thought they were getting their pellets out of Chicopee....so did I. That was the original agreement. However, I spoke with Rick (in Chicopee), and although I won't go into all that we discussed, he and Steve (LLC) aren't working together anymore. So any orders that went via the website, even though if at the time ordered you were told they'd ship out of Chicopee (that's what they told me)---are now in Steve's hands (he's in Suffolk, CT). This of course has got to be slowing down the operation--one of the co-owners isn't involved anymore. When I learned this, it was one more reason I knew I had to be very pesky (much to my chagrin).

$205/ton x 3 is all I paid for these pellets, I didn't even get hit with a 'driver fee' as some people did (??). Great price...but next year I'm looking elsewhere. These guys are just way too disorganized.

 

[johnnywarm]

There are actually no pellets there so I guess that's the problem.


There where none in the enfield warehouse??? if not there moving them out as they get them.

 

[sharkbait106]

They finally delivered my pellets today!! I cannot believe they actually showed this week when they said they would. I just hauled 3 tons of pellets into the house and garage all by myself in 1 1/2 hours and I'm so happy and proud.

Listen you guys, I think what might have worked was that I contacted NE Pellet HQ in Jaffrey (at least I think that's the HQ). LLC is a dealer for them so they are concerned about this bad business practice. I dont know exactly what they did but the woman there, Alyson Hotaling, emailed very courteously saying she would look into it, call them, and email them. I had spoken at length with a guy named Woody the evening before and he relayed my message to Alyson. It was right after that I got the email from Steve at LLC saying my pellets would be delivered this week.

I *had* finally gotten through to Steve's cell phone just before I called the HQ, and he told me at that time they were delivering in my area so I should expect delivery this week....BUT, I don't know if I would have actually GOTTEN the delivery without the extra shove that HQ gave them.

I also emailed from LLC's website at least once, pleading for calls back and delivery.

Another thing, try to be somewhat nice and understanding. As another poster said--we have every right to be angry and anxious but these people are much more likely to respond to someone who shows at least some sense of understanding. Again it was terrible business practice for Steve to continue taking orders way in over his head, and it's not our fault as customers...but yelling and screaming won't work. Just be firm, but understanding, and be a relentless squeaky wheel. I think the combination of things is what got my pellets in my yard, finally.

Oh and to the person who just posted that they thought they were getting their pellets out of Chicopee....so did I. That was the original agreement. However, I spoke with Rick (in Chicopee), and although I won't go into all that we discussed, he and Steve (LLC) aren't working together anymore. So any orders that went via the website, even though if at the time ordered you were told they'd ship out of Chicopee (that's what they told me)---are now in Steve's hands (he's in Suffolk, CT). This of course has got to be slowing down the operation--one of the co-owners isn't involved anymore. When I learned this, it was one more reason I knew I had to be very pesky (much to my chagrin).

$205/ton x 3 is all I paid for these pellets, I didn't even get hit with a 'driver fee' as some people did (??). Great price...but next year I'm looking elsewhere. These guys are just way too disorganized.

Could you tell me how to e-mail the nh headquarters? Can't seem to find an e-mail address. Thanks scott

 

[Wet1]

I'm glad to hear you got your pellets requin. Let's just hope the rest of us receive what we paid for (a long time ago!)

BTW, I've been calling, but I've heard nothing from NEP LLC. It's not looking good for "you'll have them by the end of the week"...

 

[johnnywarm]

i just went by there place on king st in enfield.it has about 75 tons in two sheds in back.

 

[JustWood]

i just went by there place on king st in enfield.it has about 75 tons in two sheds in back.

Johnnywarm, You're the 007 of pellet reconnaissance. :coolsmirk: Keep these guys posted on whats going on at NEPLLC.

 

[johnnywarm]

i just went by there place on king st in enfield.it has about 75 tons in two sheds in back.

Johnnywarm, You're the 007 of pellet reconnaissance. :coolsmirk: Keep these guys posted on whats going on at NEPLLC.

Its easy when you need to drive by there once a week ;-) i hope no one goes there too pissed off. i just think there getting in there deliveries now and are shipping it out slow but sure.

 

[kbd627]

What do you guys think of filing complaints with the Better Business Bureau? I'm in the website now. I'm hesitating though; should I wait a bit? I don't want them to get the complaint and then refund me and me be up the creek without my pellets!

Wasting your time with BBB unless NEP is a member. AG's office wood be a better route .

Attorney General Blumenthal is a guest on WPLR 99.1 FM at least once a week in am drive. They take calls when he is on. This would be a good one. I'm sure he would tell you to call his office and they would help you out. If one of you gets on air just mention the town they are in they frown about naming names on the air. Good luck.

 

[Panhandler]

Have any of you "customers" filed a complaint with the AG or BBB? Please, what are you waiting for? They're not going to get to all of you .

 

[Wet1]

Surprise, no pellets by the end of (last) week!

I just called Steve, full mailbox. Called the main office, left a message... And I'm sure they'll call me back like they always do (after I call 20 more times). Sent another email to Alyson at NEWP. Will be contacting the AG and BBB next Monday if I don't have my pellets by the end of this week.

I'm trying to be nice, but my patients is running thin.

 

[JustWood]

I have been through the AG BS before. It takes a couple of weeks for corespondence to get through the mail. I wouldn't wait. Get the ball rolling!

 

[techsol]

Actually talked with the Owner Steve today!

He expecting the delivery to go down to us Thursday or Friday. We talked for about 20 minutes.

They are changing over to Wholesale only. Business has grown beyond their ability to do smaller than load size orders.

Don't know how much I believe but that's what I've heard.

I'd have to say that I got the impression we are on the back burner due to where we are compared to the newer service area.

Told him, a couple times, I'd keep my finger crossed about whether I'd see the order this week. His reply, both times, to me was that it will be there.

We'll see.

We talked about the factory and transportation problems, but who knows the real story!

Don't know have to see! Have had dates before, they come and go!

We keep you guys updated!

 

[DiggerJim]

They are changing over to Wholesale only. Business has grown beyond their ability to do smaller than load size orders.

Don't know how much I believe but that's what I've heard.

I'd be really skeptical of that. Most of the equipment (trucks, forklifts, etc) that he was making a big deal about having was oriented around consumer small (less than a tractor trailer load) delivery. Also, in an industry where I can call NEWP or Corinth or someone and have them start delivering truckloads directly to me, why would I need a wholesaler? It's not like I'd be needing to deal with logistics dealing with someone thousands of miles away - pellets need to be delivered & sold near their source to be economically viable. Not sure who he'd be selling to wholesale (in truckload amounts) that can't or won't go direct to the plant - and why they'd be able to get them from him when they can't get them from the manufacturer if they're having delivery problems now. Overall, it's not a business model that seems to make a lot of sense.

But maybe that's just the cynic in me.

 

[requin]

I'd be really skeptical of that. Most of the equipment (trucks, forklifts, etc) that he was making a big deal about having was oriented around consumer small (less than a tractor trailer load) delivery. Also, in an industry where I can call NEWP or Corinth or someone and have them start delivering truckloads directly to me, why would I need a wholesaler? It's not like I'd be needing to deal with logistics dealing with someone thousands of miles away - pellets need to be delivered & sold near their source to be economically viable. Not sure who he'd be selling to wholesale (in truckload amounts) that can't or won't go direct to the plant - and why they'd be able to get them from him when they can't get them from the manufacturer if they're having delivery problems now. Overall, it's not a business model that seems to make a lot of sense.

I totally agree with you on this. Indeed, the trucks they made a big deal about are for smaller loads, mostly. (Seems like we all got that song and dance routine about their "great trucks"). Your other points are totally valid as well.

Frankly, I think they're now saying, "We're going wholesale next year!" out of exasperation in dealing with the customers they are doing such a lousy job of satisfying. In other words, a knee-jerk reaction. I have a feeling that by the time next spring rolls around, they'll be jauntily selling to the public again and probably once again get in over their head. That is, IF they ever get out from under this year!

 

[Wet1]

Actually talked with the Owner Steve today!

He expecting the delivery to go down to us Thursday or Friday. We talked for about 20 minutes.

They are changing over to Wholesale only. Business has grown beyond their ability to do smaller than load size orders.

Don't know how much I believe but that's what I've heard.

I'd have to say that I got the impression we are on the back burner due to where we are compared to the newer service area.

Told him, a couple times, I'd keep my finger crossed about whether I'd see the order this week. His reply, both times, to me was that it will be there.

We'll see.

We talked about the factory and transportation problems, but who knows the real story!

Don't know have to see! Have had dates before, they come and go!

We keep you guys updated!

Where are you located and where is their newer service area?

 

[techsol]

I'm in Watertown, their new area in suffield area of Connecticut

Still worst service of any company I've come in contact with

Don't know how they couldn't be more concerned.

 

[techsol]

He actually told me that he'd deliver over if a 22 ton next year.

Don't know if I'd consider unless he was paid on delivery and he was even in business next year!