Need help with Hudson River/Enviro type stove

[Dandar]

It's model chatham, so it's brand new and should be free of the defective control board issues. Anyways, the problem I have is that it seems to not give enough air. I opened the air damper all the way and the flame is still lazy. I checked outside air pipes (both intake and exhaust) and they are not blocked. If I leave it running the burn pot ends up overfilling with pellets.

I thought that the auger is giving too many pellets, but then at least the flame could be made to be torch like. It's not. The flame is lazy with dample fully open and even worse with it closed.

 

[IHATEPROPANE]

How is your door gasket?

 

[Dandar]

Door gasket is fine. The stove is only three weeks old.

 

[Dandar]

I'm pretty sure now it was my ash pan. Rookie mistake

 

[IHATEPROPANE]

I'm pretty sure now it was my ash pan. Rookie mistake

Lol....we have all had those

 

[IHATEPROPANE]

May I ask how much you paid for that? And how about some pics?

 

[Dandar]

Thanks for your help though. The door gasket made me think about the ash pan and that's how I found it wasn't in all the way.