The 30 doesnt come with any kind of grate. If there is a grate in there he put it in himself. Also If you have to load the stove every 20 minutes you must have green wood.
Yes, he put the grate in it. I assumed this was part of his "trick" to running the stove. And yes, his wood was green. Had several rounds dumped in the front yard he was splitting before bringing in to burn.
I agree with Charles 1981, I'm about done trying to put people on the right path. Most would rather curse the stove and lose money than to ever admit they were wrong.