My Napoleon is running better this year than last. My brother has one and so does my daughter. No problems for us so far except for some issues related to owner operator learning curves. Learning proper cleaning and draft control has gone a long ways to improve our satisfaction from this stoves performance. I did try to contact Wolf with a few questions. As noted in other comments, they won't deal with the stove owners. However, I have found our dealer to be receptive and able to communicate with the area representative. Would I buy another Napoleon? , Most likely not. There are many other stoves available now. Not so when I bought this one. I would like a better looking stove, and maybe one with some of the options I have become aware of by reading this forum.
