Mike in P-town said:I have an M55 and can answer a few of your Qs. During startup the agitator runs with the auger motor for several minutes. If the unit is in "Premium Pellet" mode then then agitator will only run about once an hour for a min or so (constant on), after startup. If the unit is set to the other modes "Regular Pellets" or "Multifuel" then the agitator runs when the auger motor runs, a very short duration every few seconds. I believe this is right...been a while since I tried it. But yeah you can defiantly hear it, maybe since the rest of the stove is pretty quiet on low. I find that light up times can really vary, if you prime the unit by throwing a handful of pellets into the pot before startup it lights in a couple of minutes. The agitator does work really well, I've gone probably through a half ton before touching the pot out for any reason, and then it was just to take a peek, it didn't need cleaning. I usually just need to clean the glass. I do wish I had more control over the convection blower to crank up the speed at lower heat settings.
How loud is the auger motor normally? Can you hear it over the blower? It was pretty loud on the demo unit I've seen, so I'm just trying to figure out if we should drive the hour+ to go to another dealer, or accept that we weren't looking at a defective unit?