Enviro Meridian. Customer says that they cannot get the stove to light unless they put one of the pieces of the decorative log set into the burnpot. Is it ok to do that? I say it maybe alright to do that but those are for decoration and not supposed to be burned. She says, she knows that but if she doesn't put the piece in there then the burn pot overflows and falls into the ash pan. Also, the high limit switch keeps tripping...and I need to come out as soon as possible.
She has been using the burnpot in backwards.
She has been using the burnpot in backwards.