I have been collecting quotes to have an insulated liner installed with my BK KE40. I have a terra cotta chimney that has been used one season for about two cords thus far. Zero issues. 30 year old home but flue only used one season. Height is 25' +/- 5'. In order to get the required cross sectional area plus insulation, the terra cotta has to go. Got a quote today which included at "$1000 safety charge" (we have traditional roof access that doesn't require mountaineering skills - I've been up there plenty of times myself!), $800 to put up plastic so "wife doesn't get angry", $4k in materials, and a large masonry charge to bust out the thimble to allow removal of terra cotta. This is a CISA certified outfit. This was only after I said no to a $400 camera inspection that was pushed
heavily as the guy walked in the front door. When he realized I was not going to do the inspection
today, he obliged on offering a quote. I understand there are variables at play and possible damage that is unseen, but I see that as highly unlikely (which he noted as well). From the itemized quote - this would have changed nothing as he built in nothing like a potential repair or "oh by the way you have this issue" fee.
This appears to be straight forward install- no mention of any damage charge or issues otherwise in the quote. They note they usually bust out a large amount of the chimney to ease terra cotta removal(
). I'm really unclear about why they need to bust out the side of the brick and CMU to remove the terra cotta as there is a large access door at the bottom that appears more than adequate to allow removal (which the guy did not even bother to look at, despite my suggestion). Is that degree of demolition necessary? If that is done, the bricks are not going to match . Maybe they have a great mason but I've never seen perfectly matched brick and mortar replaced and this is in my dining room so it's not going to go well if not matched correctly.
Quote also mentions annual inspection performed only by them for warranty purposes, which I understand. $250/year for inspection plus cleaning charge of $150.
$4k material cost - which is noted to be the liner, insulation, and cap
The only other CISA certified outfit in the area tried to sell us on "stage 3 creosote" when we purchased the home (in the second flue, which was used with a home-made stove that has since been removed and no plans to use this flue) - noted that has to be chemically treated for $6k. I am assuming I'll get the same absurdity from them as that also has < 1/5th of the DIY cost.
The other quote we have thus far quotes $4k for a 316 SS non insulated liner (which I am only going to do insulated- have yet to speak with them regarding that). Even if an extra $1k for insulation gets tacked on, this seems far more reasonable based on my research. Also notable the outfit mentioned in main post did not get on the roof because "well, that's kinda part of the inspection". For this quote, the two guys were on the roof and in the basement inspecting every portion they could. They also didn't have an ipad with 10 photos of the plastic tent that seemed more important than the actual job itself.
I would assume at least one of these outfits peruses this forum given its popularity to which I would say dude, the BS alarm was ringing quite loudly throughout my experience thus far. I know the expense I can DIY this but I really just want someone else to do it who has experience given degree of problems if not done correctly. I understand labor is usually over half the cost but DIY cost of < $2k vs $11k installed feels like I am severely being taken advantage of. In searching other quotes, could not find a single post with a quote this large. I live in a low cost of living area as well which always factors in. Am I being ridiculous with my line of thinking or is this truly a scammy company? Looks like I will follow the traditional mantra of get 3 or 4 quotes and pick the guy in the middle.