Is there any new news on the Mt. Vernon E2 problems?

[Lake Girl]

Not very good follow-up on the GE recalls. I would pass on the offer for the highest priced one too - should be a straight refund not model dependent.

 

[Bioburner]

Our fridge had a defective board but GE would only replace it for three years after install which for us was 7 years ago but was lucky and found a new one from someone I once worked for through eBay for 65 to my door. Was no problem keeping things cold, As it was the coldest week of Febuary. Just a inconvenience.

 

[Lake Girl]

Makes no sense - defective board or not?? they admitted it was defective ....

 

[begreen]

Makes sense for them to limit their economic liability. Keeps the shareholders happy.

 

[Bioburner]

Not a safety issue either.

 

[SidecarFlip]

Had a GE dishwasher that I finally discovered had been burning down houses for 25 years and was recalled in the eighties. I had just never used the heated dry feature that was defective. Discovered the recall searching for a part to repair it and It went out of the house the next day. GE said they would give me $80 toward their highest priced one. No thank ya.

Nice...

Isn't GE's motto...... "We bring good things to light"..... Wonder if that means they light your house up.......

 

[begreen]

This thread is totally derailed.

 

[john193]

My GE is clear as well. Thanks for the heads up.

 

[Lake Girl]

She posted pictures to Quads FB page

Went on Quadrafire FB to look. Hobokenkitchen's stove photo is on there too on February 10 with reference to hearth.com for further reading...

Edit: Finally read the whole thread ... saw DMKNLD already posted about Hoboken's stove. Curious if we will hear more info on stove performance with new board on this thread
https://www.hearth.com/talk/threads/quad-e2-new-mother-board-low-heat.142803/#post-1926863

 

[stevedc3]

New board installed. Confirmed issue-use premium fuel and regular maintenance avoid clogging fire pot. Heat seems to be ok but won't know for sure until the extreme cold weather returns next season. Still loving my quad

 

[DrewAtFPS775]

New to the forums, I work at a Quad dealer. We have been given replacement control boards from Quad that are supposed to alleviate any issues with the slow/explosive startup issues. No glass blowouts happened to any of our stoves in the field thankfully (20+ units). Having done at least 10 of these changeouts, the stoves seem to start much faster and drop noticeably less pellets on startup.

For the aggravation it seems to have caused so many people, perhaps the extra money to get the tried and true(with a few small issues of its own) Mt Vernon AE would have been the better option.

 

[Lake Girl]

Welcome to the forum Drew. Is there a change to auger cycle during operating times too (not just start-up)?

 

[DrewAtFPS775]

Thanks, and not that Quad has indicated to us, my info is purely observational as we had one of the first E2 units on the market (bought at HPBA expo last spring). The startup time was so prolonged that our salespeople would wonder if the unit was even operating properly. With the board change, pellets drop within the first minute, and the startup is no longer a "poofing" start, it is slow and lights smoothly.

 

[john193]

Thanks, and not that Quad has indicated to us, my info is purely observational as we had one of the first E2 units on the market (bought at HPBA expo last spring). The startup time was so prolonged that our salespeople would wonder if the unit was even operating properly. With the board change, pellets drop within the first minute, and the startup is no longer a "poofing" start, it is slow and lights smoothly.

This sounds like how the AE starts. I wonder if they are borrowing the air fuel ratios and startup procedures from the AE.

 

[kappel15]

Some

 

[stovelark]

We've had our E2 in the store since last spring- never noticed half of the issues have ready about here... having sad that, it is unsat for any pellet stove glass to shatter with force, obvious lack of air flow. With the new MB, haven't noticed much operational change, but flame pattern/color now looks like its sister AE, not as full bloomed as before. When customers started having missed ignitions, it was told to everyone that if the dreaded 4 red showed up to check cleanliness of burnpot. Saw it once or twice, burning Spruce Pointe and La Cretes, very hot clean burning pellets. Shifted to Geneva pellets, buildup was much more prevalent. Heat output still awesome, but definitely not as full a flame and brighter flame (indicating obviously, cleaner burn). I think the new board seems to be working good, but thought old board worked good too. Hope this will fix the safety issue, no pellet stove should do that, period.

 

[riverat]

Haven't got my new board as of yet but with the cold spring my stove is running great to date

Jeff

 

[Pascal_Maertens]

Hi Danni. Thanks for posting the problems you've experienced with the Quadrafire Mt. Vernon E2. I too have a Mt. Vernon E2. Ours is a pellet insert we had installed 2 days before Christmas 2014 replacing our propane gas insert. (This is the first pellet stove we've ever had/owned as well.)

During the first week running it the flame was very lazy and most of the glass on the front would be covered in black ash/soot. I had the installer come back out and they looked at the blower motor and changed the trim adjustment dial from -2 to 0. (Which is what the Owner's manual shows it set to in Figure 12.1 on page 12: (broken link removed to http://hearthnhome.com/downloads/installManuals/7080_132.pdf) ) After that adjustment the soot had lessened on the front glass and the flame seemed to be more intense. The last adjustment I made, last week, was to +2 which had decreased the black soot to just the boarders of the glass and the pellets seem to be burning more efficiently.

The reason I found this blog, and this post specifically, is because I came home and my stove was beeping. Had to look it up in the manual to see that the remote has lost connectivity with the stove. The excerpt below is from the manual, and the note is interesting seeing as we haven't replaced the remote and it sits 15 ft away from the stove on the counter,

"Remote Thermostat: Signal
...
2. If the remote thermostat falls out of signal range for over 2 hours or has no battery power the receiver will emit a communication Safety Error Code consisting of a series of rapid "beeps" ...

Note: Unless damaged or remote component is replaced the receiver will maintain its communication link to its transmitter for many years." (pg 13 Owner's Manual 7080-132D)​

Looking back over the last 9 weeks of owning it I have seen many of the similar problems posted on this thread. I've had pellet feed rate issues and now this remote connectivity issue. I clean the stove regularly as outlined in the manual. One thing I think is a nuisance is trying to line up the baffle latches after cleaning behind the baffle when you are putting it back and replacing the latches. The latches are not wide enough to compensate for the gap the baffle has between the sides of the stove housing. If you don't line the baffle up exactly right one of those latches slips into that gap and is not applying pressure to hold up it's side of the baffle. (Design flaw or I'm doing it wrong...)

I too received the call from Quadrafire, and yesterday received the letter in the mail to schedule replacement the circuit board. I'm very nervous now seeing your glass photo of it being blown.

Here are a couple of photos from the first couple of weeks before the trim adjustment has been increased to where it is today.
View attachment 154934 View attachment 154936


This was a big investment and I had done a lot of research talking to other owners and online. Now I'm questioning the decision.

View attachment 154937

I’m very sorry for you, it’s just too bad that customers’ needs to pay to learn, it's all a matter of stove adjustments, most north American stove have this problem in common, they do not have adjustable combustion blowers, hey! when I say adjustable, I’m talking of real adjustments. So even if you do hook an Outside Air Kit in some house configuration, there will still be a lack of air, and you will not be capable to force this air in. its not much of a big difference, but I dont know why they don’t just give up and copy the European model, a good example is the Piazzetta, in all of their stove, you can adjust the combustion fan rpm, every power level P1, P2, P3, P4 and P5 can individually be set from 1000 to 3000rpm. if you would really like, it would be possible to set P5 even as P1, there is no use to do this but it would be possible. What make it so complicate for north American dealers is that they really have to go to the customers house to do these adjustments, some of them don’t want to do this extra effort to satisfied the customers or simply don’t even know they have to do this. There is a chart in WC (water columns) or Pa (Pascals) that the technician needs to refer to, for every power level. Once this is done you’ll ever need to touch the adjustments, all you’ll be ask is to feed, to clean every 5 to 7 days and maintenance twice a year. One more feature that make the Piazzetta such different is when I look at the list of mechanical parts that are needed just for cleaning the burn pot and the burn pot itself in many NA models. How Piazzetta as resolved the mechanical problem for cleaning the burn pot its very simple; the air is blown under the pot for regular combustion from P1 to P5, but to clean the pot it will raise at 2700rpm at an intervals of 20 to 180 minute and a duration of 20 to 30 seconds depending on configuration needs, it will keep the burn pot cleaned. All mechanical parts are intended to be replaced one day or an other, the less there is, the better it is, best of luck to you.

Regards

Pascal Maertens

 

[SoCalMtnMan]

I’m very sorry for you, it’s just too bad that customers’ needs to pay to learn, it's all a matter of stove adjustments, most north American stove have this problem in common, they do not have adjustable combustion blowers, hey! when I say adjustable, I’m talking of real adjustments. So even if you do hook an Outside Air Kit in some house configuration, there will still be a lack of air, and you will not be capable to force this air in. its not much of a big difference, but I dont know why they don’t just give up and copy the European model...

Does anyone have any experience with holding Quadrafire accountable to repair thier products? I purchased a brand new Mt. Vernon E2, the dealer will not respond to my problems and Quadrafire is telling me to go through my dealer. Thank you,

 

[kappel15]

Keep talking to customer care. If there is an issue, they will, get ahold of dealer eventually. Or tell dealer to come and get the stove if he doesn't want to take care of you after the sale. kap