Hi,
I bought a Osborn Matrix Wood Stove insert and installed in last April. I‘ve been using it since October however it is not putting out much heat or even warming up the room it is in. I can get the insert temperature up to 400 degrees but heat output is still very weak at best if I run for couple hours room temperature goes up couple degrees. You can hear the blower but barely blowing at best 1 ft away., angled up. This is an EPA rated high efficiency unit with 75,000 btu output rated for 2100 sq ft. It is professionally installed by the hearth store I purchased from. I got the house insulated in July both the attic and exterior walls and using seasoned wood. When I told the dealer about the issue they took no responsibility and not willing to resolve the issue. Attached is the picture of my chimney. Does anyone come across similar issue where newly installed unit is not putting out heat? Appreciate anyone’s guidance on this.
I bought a Osborn Matrix Wood Stove insert and installed in last April. I‘ve been using it since October however it is not putting out much heat or even warming up the room it is in. I can get the insert temperature up to 400 degrees but heat output is still very weak at best if I run for couple hours room temperature goes up couple degrees. You can hear the blower but barely blowing at best 1 ft away., angled up. This is an EPA rated high efficiency unit with 75,000 btu output rated for 2100 sq ft. It is professionally installed by the hearth store I purchased from. I got the house insulated in July both the attic and exterior walls and using seasoned wood. When I told the dealer about the issue they took no responsibility and not willing to resolve the issue. Attached is the picture of my chimney. Does anyone come across similar issue where newly installed unit is not putting out heat? Appreciate anyone’s guidance on this.