We see that at times as well. Which is why i hate the term zero clearance. There is not much out there that really is zero clearance and it gives people the wrong idea. I have had that argument with multiple contractors before. They simply dont read the instructions. Most homeowners we run into do because they know they dont know what they are doing. But there are still diyers that don't bother with instructions either.
Its worth mentioning twice because my brother burned hot and heavy in it for quite a few years before tearing it out. When he saw the charred stud blocks he had a heart attack thinking what could have happened. Those standoffs on top are for a reason. Previous owner blocked around them and tight to the top of the firebox. Obviously didnt read the big embossed warning on top of the unit not to do that. Right in front of his face!