alternativeheat
Minister of Fire
Like the OP he probably felt like an idiot, LOL ! No need of course, stuff happens . Be nice if he said something.Mine never did - it took me a while to figure out what my issue was when I got home from vacation, I thought it just needed cleaning (which I did) and then different pellets (which I did), before it dawned on me that it wasn't trying to do any firing up at all just staying at the same low flame (knew why it wasn't shutting down since the basement was in the low 60's and temp set at 72). that is when the light bulb went off and I checked the leads.
I know how the guy dislodged the leads, by moving a step stool away from the stove, just have no idea how he didn't know he had caught the leads and yanked them out - especially after I cautioned him on making sure he didn't catch the cable. Oh wait, I'm sure he knew, just didn't care.