Rich L said:Fiskars left me a message saying the new 36"fiskars can be ordered at your local ACE hardware.So I went to my local ACE and ordered one.I was told it will be in the store 1/17/2011 for $50.00.I'm like a kid at Christmas time.Now I'll see what all the noise is about when I attack some need splitting maple rounds though the big test will be that quarter cord of Elm rounds that keeps laughing at me.
I got a message from ACE last night basically stating that they didn't carry the X27.<sigh> (The left hand knowing what the....). I think the CS rep that responded is in India/Pakistan/Sudan/somewhere and simply looked at the same website we look at and didn't see it listed. It only makes sense that ACE will be carrying it. Here's a copy of that email:
Dear Ed,
Thank you for contacting Customer Support at www.acehardware.com.
We want to apologize for this inconvenience. Unfortunately we do not
carry the Fiskars X27; however we do carry the Fiskars 28in Super
Splitting Axe for $53.99 with free shipping to the store of your choice.
The model number is 7164692. We also carry 36in Axe Eye Splitting Maul
for $26.99 - $27.99. We hope that this is useful information. If we
can be of any further assistance please do not hesitate to reply to this
email or contact our customer service department at 1-866-290-5334.
Please let us know if there is anything else we can do for you, and
thank you again for contacting Customer Support at www.acehardware.com.
Sincerely,
Jaheida C.
Customer Service Representative
Customer Support at www.acehardware.com
If you have additional questions, please visit our online Help Desk.
Original Message Follows:
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To: [email protected]
From: [email protected]
Subject: Product Questions
Order Number:
Name: Ed
Phone Number: xxxxxxxxxx
Wrote: When will the Fiskars X27 splitting axe be available? Thanks.