Ok this unit i bought brand new and it was installed yesterday now i own the same model down in my basement and the one in the basement runs great!! Now the problem im having is the guy who installed it (Which was a profess. installer) said you dont need to install a air kit but i told him i had one in the basement and rather be safe than sorry so he said that fine i'll install the kit for you well someone told me about the pencil trick with the stove i have in my basement which worked perfect!! But this stove seems to be doing the samething having a little black build up on the glass on the sides not really bad but a little that wipes right off. but i notice some of the pellets overflowing into the ash bin below. Now i try to open the damper using the pencil but didnt seem to help much this time with mt new unit. i turn the unit off and cleaned it out and notice a large build of ash inside the tray where the pellets drop into when its burning there was quite a bit any advice on how i can stop the little bit of black buildup on glass and help stop the pellets from overflowing? here a quick vid below of my pellet stove setup pretty basic run just go straight outside.
http://www.youtube.com/watch?v=nle-KYexw0s
Thanks
Chris
http://www.youtube.com/watch?v=nle-KYexw0s
Thanks
Chris