Heat exchanger tubes keep falling down.

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mommyelizabeth4

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Jan 8, 2015
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The heat exchanger tubes in my Quadra-Fire pellet stove insert keep falling down in the middle of burning, otherwise it is great! Does anyone else have this problem and how do you keep them up? I am new to pellet stoves. This one came with the house when we bought it.
Thanks in advance!
 
WHAT????????? I sure hope you have carbon monoxide detectors in your house!!! Or I hope you are joking!!

How are they falling down? Don't you have a steel plate covering them? Pictures are in order.

Lastly, shut that thing down now!!!!!!!!!!
 
Manual - page 39 baffle removal
(broken link removed to http://hearthnhome.com/downloads/installManuals/7014_188.pdf)

Maintenance video should walk you through removal and reinstall of baffles
(broken link removed to http://www.quadrafire.com/Owner-Resources/Use-and-Care-Videos/Classic-Bay-1200-Pellet-Stove.aspx)
 
I do. I shut it down everytime and let it cool off, the I take the plate off of it and push the tubes back up onto their holes....they feel nice and snug. It could be a day or two before they fall again, or an hour. The exhaust fan is working just fine.
 
We ARE talking about the 8 tubes I see in the photo that are coming through the plates and the hot air blows out of them, right?
 
Hooks that are supposed to hold them up gone?

When they fall down, is it from the top near the stove front or the bottom towards the back of the stove?
 
Lake Girl said:
Hooks that are supposed to hold them up gone?

When they fall down, is it from the top near the stove front or the bottom towards the back of the stove?
Click to expand...
Yea, LG, I was also hoping she's talking about the baffles and not the tubes but she means the tubes, evidently.
 
With that stove off, cold, and unplugged open the door and take some pictures of the entire insides of the fire box.

Do not run that stove again for any reason. Until you have a NFI certified service person go over it.

That is not a normal user serviceable condition.

Trying to put the stuff back in Pandora's box isn't something to be done with anyone's help online.
 
Looks like we're all sleeping in the basement tonight so we can keep cozy! With 4 boys a dog and 2 adults, it will be a full house! I will keep you posted!
 
mommyelizabeth4 said:
I do. I shut it down everytime and let it cool off, the I take the plate off of it and push the tubes back up onto their holes....they feel nice and snug. It could be a day or two before they fall again, or an hour. The exhaust fan is working just fine.
Click to expand...

How about a picture of this so we can see what is going on !

Also, the lid to the stove lifts up, there are two rods that allow you to clean the tubes when they are pulled.
 
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