Delta-T said:by chance have you inspected the feeder body (specifically the fines box) to see if its full up, restricting the flow of pellets? There is also a chance that the slide plate was removed for cleaning and reinstalled upside down, which will slow the feeding process. The only units I have ever had to adjust the dip switches for are central heating units.
I pulled the auger off and cleaned the tube. I did take off the slide plate out and I think I installed it correctly. The stove wad never clean for over 5 years so I had to clean it in and out. So which way should the plate be? I remember a lip or an edge on one side of the plate.