Dealer came out last year and "cleaned the stove" and also installed a new heat shield. There is abosolutely no way that the stove was service properly if that is true. It took me 45 minutes to chip away the carbon from the burnpot. And don't even start to blame the pellets....they were burning LG's and Lingetics. Not the best, but not the worst. Dealer gave them two different heat shields, one from an XXV and one for an Accentra and told them to try running it with each and see if the creosote goes away.
ARE YOU FRICKING KIDDING ME????