Harman Accentra 52I Loud Popping during warm up and Cool down

[Big papa]

All that needs to be done to fix the shims is pull the stove out put the correct bolts in the frame and screw them in so the stove is sitting level plum.

 

[Big papa]

With Harman now a part of the Hearth & Home Technologies, is it possible that they have changed the gauge/composition of steel they use? Sounds like metal expansion/contraction but much louder than my "not a Harman" stove. If the stove is off level (front to back opposing sides), would that add more stress to the metal causing louder noises?

I just had my harman installed in June so unless they made a major change since then I would say it's not normal.

 

[C.Sickler251]

Update*

I contacted my dealer and sent them the pictures and video of the popping noises. They told me this was the first time they have heard of this type of issue but agreed that it was not normal. They went back to Harman Engineering and apparently they have another stove producing similar noises as well. They must not have a fix for it at the moment, or the fix must be extremely complex because I received an E-Mail from the dealer today stating Harman will be warrantying the stove and the dealer is putting in an order for a new stove today. Once they receive the new stove they will come and replace the entire stove.

 

[Lake Girl]

I think I would be asking the dealer what exactly was going wrong or are they needing the stove to determine that?

Glad to hear they are replacing the stove ... Keep us posted if you find out what the problem was.

 

[Big papa]

In my opinion a botched install fix before I replaced the stove.

 

[Big papa]

When they come to install your new stove ask them to bring the correct leveling bolts w them this will be the best time to put them in when your stove is pulled out.check the frame at this time making sure it is solid and plum if it not right make them fix it before they put the new stove in.you don't want that frame or rail moving when you pull it out for servicing in the future

 

[C.Sickler251]

Stove was replaced today,

First: they agreed that the bolt spacers were a bit haney. And more professional spacers should have been installed (i installed my own before they came back out). There are no leveling points on the frame outside of the firebox. Had them check the installed frame and it was leveled and true. The frame was not replaced, only the stove.

Second: So far i have only gone through a heating up cycle (stove is running now) and so far, no noise at all. Not even a small pop or ting. I am going to use it a few days and let it go through a few cooling and heating cycles. I will update at you all at that time. I showed the video to the installers, and they also agreed that it was not normal, nor have they seen/heard of these noises before. Although one of the installers said that they heard that harman said that "slag" was the culprit. So i am assuming that there was a weld splatter issue in the distribution duct way that interfered with an expansion/contraction area. My other guesses would be a faulty lack of weld penetration weld or the opposite at a overly penetrating weld that would be interrupting a expansion/contraction joint, or mating area.

 

[dlavigne7324]

Not normal my accentra has never made that loud of a popping noise actually never heard a sound like that coming from it

I have a Harman p35i insert it does not make those sounds

 

[Big papa]

Stove was replaced today,

First: they agreed that the bolt spacers were a bit haney. And more professional spacers should have been installed (i installed my own before they came back out). There are no leveling points on the frame outside of the firebox. Had them check the installed frame and it was leveled and true. The frame was not replaced, only the stove.

Second: So far i have only gone through a heating up cycle (stove is running now) and so far, no noise at all. Not even a small pop or ting. I am going to use it a few days and let it go through a few cooling and heating cycles. I will update at you all at that time. I showed the video to the installers, and they also agreed that it was not normal, nor have they seen/heard of these noises before. Although one of the installers said that they heard that harman said that "slag" was the culprit. So i am assuming that there was a weld splatter issue in the distribution duct way that interfered with an expansion/contraction area. My other guesses would be a faulty lack of weld penetration weld or the opposite at a overly penetrating weld that would be interrupting a expansion/contraction joint, or mating area.

Glad to hear that you got things straitened out and everything is working well

 

[Lake Girl]

Good that the dealer and Harman have stepped up and taken care of the issue for you. How many stoves have the same issue I wonder?

 

[bogieb]

Glad the stove swap seemed to have fixed the issue, and glad they took proper care of your claim!

 

[C.Sickler251]

Two nights in and sleeping like a baby. I am now 100% satisfied with this stove. Extremely happy with my choice on the the 52i. Stay warm friends.

 

[Irish916]

I'm noticing A LOT less noise now that I've run my new stove for a few months. Just wanted to follow up on this one and report back. I'm glad you got your issue handled.

 

[12ammkv]

Truthfully the bolts are not a huge concern themselves. They only warn me that maybe the install was rushed and not done as well as it should have. I can easily make and replace them with shims at work, (although i shouldn't have to and am contacting the installer on this issue as well as the noises). The major concern are the noises coming from the stove and what is causing them. I had the day off from work today and took some video if the noises. Could you guys take a look and confirm with me that these are NOT normal...? I just want to make sure in case i get a response from the dealer that popping and tinging noises are normal. I mean it says they are in the manual but i think that these are pretty extreme. Also note that this video was edited, first few seconds are during warm up and the others are during cool down. This is multiple clips put together. I would say that the stove pops or makes some sort of popping noise about every minuet or so until fully warm and than agian during cool down these. Thanks all!. (don't mind my dog walking around the hard wood flooring )

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Chris.

I know this is an old tread but my insert is making the same sound. I had it installed in June, it was doing fine for maybe 1-2 weeks now it's popping like crazy. I read that this gentleman got his replaced, our stoves are almost a year apart. I would hope whatever the issue was would have been resolved. Has anyone found any information on what is causing the sound. Thanks for any help folks.

 

[Mrpelletburner]

I know this is an old tread but my insert is making the same sound. I had it installed in June, it was doing fine for maybe 1-2 weeks now it's popping like crazy. I read that this gentleman got his replaced, our stoves are almost a year apart. I would hope whatever the issue was would have been resolved. Has anyone found any information on what is causing the sound. Thanks for any help folks.

We are having the same issue, stove installed in Sept via dealer in southern NS. The dealer has been here twice, disassembling the entire stove with the same, if not worst. Had posted to Harman's Facebook page, included a video and nothing yet from Harman.

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[Lake Girl]

I know this is an old tread but my insert is making the same sound. I had it installed in June, it was doing fine for maybe 1-2 weeks now it's popping like crazy. I read that this gentleman got his replaced, our stoves are almost a year apart. I would hope whatever the issue was would have been resolved. Has anyone found any information on what is causing the sound. Thanks for any help folks.

You may have just had it installed but what is it`s birthday? You would find it on the WH plate that is on the back. I know, a pain to have to pull it out but that is the only way I know ... unless there is something in your owner's manual. My stove was two years old when I bought it...

 

[12ammkv]

You may have just had it installed but what is it`s birthday? You would find it on the WH plate that is on the back. I know, a pain to have to pull it out but that is the only way I know ... unless there is something in your owner's manual. My stove was two years old when I bought it...

I haven't pulled the stove out yet, are we talking all the way out or a little bit. Sorry for the rookie question.

 

[Bioburner]

Somehow your post got stuck in a Harman thread. I would try a manual ignition to get your place warm for the night. Your igniter may be shot.

 

[Lake Girl]

I haven't pulled the stove out yet, are we talking all the way out or a little bit. Sorry for the rookie question.

Usually all the way out ... You'll need the info when you talk to Harman dealer anyway May want to get photo of plate while you're there...

Edit: Have you talked to your dealer or have a copy of the invoice with serial #?

 

[seige101]

Something doesn't sound right. Some metal expanding/contracting noise i consider normal but that sounds excessive.

Also

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