*Stove Warranty* unless it's Enviro, SBIIt's included at the Ford Dealer!
*Stove Warranty* unless it's Enviro, SBIIt's included at the Ford Dealer!
It's included at the Ford Dealer!
Ford Motor Company pays their dealers labor for warranty work right?
If a warranty exists, I'll go through a dealer for a part , labor is never included under a warranty.
Not true...I help consumers out all the time when dealers use any of their 15 excuses why they cannot help people.
BUT, that Ford dealer, does he do house calls and repair the vehicle in your driveway? How much is a tow? Is that uncluded under warrantee? Ummm....no to both.Yes...That's the way it should be in my opinion!
BUT, that Ford dealer, does he do house calls and repair the vehicle in your driveway? How much is a tow? Is that uncluded under warrantee? Ummm....no to both.
In my opinion, A dealer should support their product and honor a warranty...Will you give/install a loaner stove while mine is down waiting for a part??? Ford will give me a loaner car. Sell a quality product and hire a quality installer and whatever the extra cost is should be put into the install/sales price. Try and charge me $200.00 to fix a month old stove and we're gonna have issues.
Tow for me would be covered by AAA
Fix in my driveway...Ummmm...no... Wife wouldn't like the oil spots!!
we often see the comparison between a car and a stove here......the difference being that the warrantee isnt the same, and neither are the products. The stove requires someone to make a house call, convenient to your time and work schedule. With a car, you leave it at the dealer till they finish with it, under their own time constraints. As for a loaner, well, no pellet stove is made as a primary source of heat, so, well, the stove doesnt work? use your electric, oil, or gas. Im also guessing the car company gets a higher dollar figure for their work than the stove dealers get (stove dealers get about $50 total per repair- TOTAL)....I dont know what auto dealers get, but Im sure someone here does and will chime in.
As for dealers honoring and supporting a warranty for a stove that THEY sold....agreed. Given your argument about adding extra cost to the original sale, thats true too, and is the crux of the issue as to why dealers dont tend to cover the warrantee of stoves sold by other dealers. Getting paid $50 for a repair on a stove you didnt sell doesnt even come close to covering the costs associated with the repair. Travel time, insurance, payroll, shipping costs of parts, all eclipse the $50 we are generally paid. Not to mention that "quality techs" tend to cost more.
As for AAA....thats not offered by your car dealer, its an added insurance you choose to buy from a 3rd party, so not necessarily germain to the discussion of warrantt.
I dont think anyone's gonna charge you to fix a month old stove thats broken, but what about a year old stove that hasnt been maintained properly and now wont run, or runs poorly?
count them for me...and they need to uniquelol- c'mon, Scott, theres more than 15 reasons!
Well said LW!
My only issue is your last sentence....Why for free in a month and charge in month 10 (To me the warranty period should be the line)? Where is the line?
If the reason for the repair is a stove that was not cared for per instruction manual then the warranty should be void.
count them for me...and they need to unique
most of these warranty calls are completely avoided when the dealer sells a quality product, completely understands his product inside and out, takes measures to make sure it is installed properly, truly cares about service and his customer and takes measures to properly educate the end user...when all of those things are done...everyday, then the manufacturers warranty really becomes a little added insurance....
Lots of dealers hide behind these warranties during a sale and then complain about them when they (the dealer) is exposed as an incompetent business owner.
Personally, I think manufacturers ought to enforce the service aspect of the business and just promote a dealer-wide guarantee such as the case with LL Bean. If you aren't happy, for any reason, , neither are we.
endless Scott, endless! most likely none are unique........
1. its 2 am and we arent open to help you
2. we have to order the part, and you need it NOW
3. we are busy and you arent willing to wait your turn
4. you have an unreasonable expectation as to what "help" is
5. "im NOT paying THAT much for that part!"
6. "I'll be da**ed if Im paying you for any service call with all the business I give you" (who IS this guy, anyways?)
7. noone was home when we tried to service the stove you made the appointment for
8. noone at the dealer spoke your native language, Aramaic
9. you havent paid for that LAST service call
10. your last credit card sale or check bounced
11. you are only available for service during lunar eclipses where the month ends in Q, and only then when the weather is good
12. we dont sell, and have never sold, your stove or parts
13. .........
Sure, here's the solution. The manufacturer cuts back on the margin on sales and pays an appropriate labor rate. The problem is that dealers actually make too much at the point of sale..with an understanding that the profit needs to to be dog eared to pay for warranty work if any should arise. So, fine...if thats how its going to be, all dealers should be held to the same standard. I have a friend that is a platnium HHT dealer his second year selling stoves and still does not have any NFI Certified employees, none of them are dealer trained (yet), and none of them are licensed to install or service in the State of MA where all of his business is. But he has a beautiful showroom on a main route....Agreed on pretty much everything above......in order for the dealer-wide guarantee part to work, there would have to be a substantial change in the amount paid for that work. Otherwise, some dealers wouldnt provide service, or GOOD service, because its a money-loser for them....they'd just slough it off to other dealers.....and yea, it happens. We actually get a goodly amount of service work from our competition, as the customer doesnt want to wait 2 months for work to be done.....go figure...they'd rather pay us for the labor than wait a stupid amount of time for their "dealer" to honor his warantee obligations (yea, we still do the parts under warrantee, just not the labor)
Sure, here's the solution. The manufacturer cuts back on the margin on sales and pays an appropriate labor rate. The problem is that dealers actually make too much at the point of sale..with an understanding that the profit needs to to be dog eared to pay for warranty work if any should arise. So, fine...if thats how its going to be, all dealers should be held to the same standard. I have a friend that is a platnium HHT dealer his second year selling stoves and still does not have any NFI Certified employees, none of them are dealer trained (yet), and none of them are licensed to install or service in the State of MA where all of his business is. But he has a beautiful showroom on a main route....
I may be getting off topic from the OP's thread...sorry.
It wouldn't be all that difficult to measure compitence if NFI would create a Standard instead of a Certification and then have it accredited. Back to the auto dealers again...there are several independent standards that have accreditation. The thing is...NFI is largely underwritten by the manufacturers and the manufacturers would rather not be held to a standard unless it is their own.at the risk of derailing the original post, evenso, many stove companies actually have written into the dealer agreement that you cannot sell at less than a certain percentage below MSRP, that you can sell stoves or parts thru an online presence, etc......so, there is a certain "floor" we cant go below....trying to keep the brand profitable and not cheapen it, I guess. As for making too much at point of sale, well, I dunno about that one....thats a slippery slope to argue, as dealers dont necessarily have the same operating costs, etc. Beautiful showrooms cost a beautiful amount of money.
Definitely dealers should be held to the same standard! But, they arent. The measure of a dealer may be largely due to the amount they sell, and this does not necessarily reflect their acumen in the line, or their level of service, rather, it most often is reflected in their sales area, or the size of it. Sad, really.
Its nice to have NFI certs (its only a test after an 8 hour course....NOT impressed, and yes, we are NFI cert'd, as for dealer training, SO FAR, any of the dealer training Ive seen has been sufficient to train up a new tech, but anyone who has been out there for a bit likely ont come away with much, or anything. As for licensing, while required, it isnt the measure of a quality tech, just rather the fact that they sent a check to the state for the license.
Experience is important........
If a warranty exists, I'll go through a dealer for a part , labor is never included under a warranty.
Hello all,
Wanted to get some thoughts from the group. I bought a small ranch last November, 800 sq ft with an open floor plan, and a separate flue for working fireplace. This is an ideal situation for a pellet stove insert. Existing main source of heat is oil fired hot water boiler. Boiler is terribly inefficient (67%). I was giving serious consideration to buying a pellet stove insert before throwing money at a new boiler. I know I'll eventually have to replace the boiler, but for now it still works OK. So, here's my concern: I'm concerned that demand for wood pellets will outstrip supply, and people that have pellet stoves will be SOL. Did anyone have the same concern before buying a pellet stove? Can anyone share their thoughts about the overall pellet supply going forward? I recently got a quote of $3,600 +/- for a pellet insert. I'm at a place where I could either throw money towards a pellet stove, or throw money towards an efficient boiler (modcons I think they call them). The modcons are significantly higher in price than your standard cast iron boiler. I just hate the thought of being at the mercy of big oil.
Thoughts?
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