For the first month this stove was fantastic. Using seasoned wood (juniper) with a very low moisture content (below 10%, some pieces even around 5%-6%). Have been running the stove as described in the owners manual and it seemed to be doing just fine. Was getting 12+ hour burns on a load and still had plenty of coals when I'd get home from work, probe would even still be in the CAT zone many times and was super easy to reload and get a roaring fire going on a reload. Then about a week ago the stove started acting "different". Taking longer to start up from a cold start, have been getting a lot more smoke in the firebox on cold starts and reloads as well. Also, with the damper closed and the thermostat wide open engaging the CAT I'm still not getting nearly as much flame as before and doesn't feel like the stove is heating as well as it was previously.
Called the shop I bought it from and had them come out on a service call. Unfortunately I wasn't home where they came, but they gave the stove a clean bill of health and said it's operating perfectly with no issues or concerns from their end. They said the chimney is free and clear, the t-stat moves freely and wasn't stuck and the door seal and bypass seal are sealing properly.
Since they were here on the service call the stove seems no different with the same complaints mentioned above, but now there's a new problem. There seems to be even more smoke in the firebox, and when I open the door for a reload after opening the damper, turning the thermostat wide open (fans are also off) and cracking the door to create more draft I still get a bunch of smoke coming out into the room from the door opening AND from where the chimney meets the stove. The smoke only comes out where the chimney meets the stove when I open the door. Also don't really have a ton of flames even when the bypass is closed and the thermostat is wide open, where I did previously, and it seemed like the thermostat had a much wider usable range previously. Before I would get quite a bit of flame with the thermostat wide open. The CAT probe still gets into the CAT zone and even goes all the way to the end around 5 0'clock at times, and the CAT is glowing. It's just strange that I'm getting smoke pouring into the room now on reloads when it wasn't before and not as much flame in the firebox with the thermostat wide open and bypass closed despite the shop telling me the stove is working as it should.
Called the shop I bought it from and had them come out on a service call. Unfortunately I wasn't home where they came, but they gave the stove a clean bill of health and said it's operating perfectly with no issues or concerns from their end. They said the chimney is free and clear, the t-stat moves freely and wasn't stuck and the door seal and bypass seal are sealing properly.
Since they were here on the service call the stove seems no different with the same complaints mentioned above, but now there's a new problem. There seems to be even more smoke in the firebox, and when I open the door for a reload after opening the damper, turning the thermostat wide open (fans are also off) and cracking the door to create more draft I still get a bunch of smoke coming out into the room from the door opening AND from where the chimney meets the stove. The smoke only comes out where the chimney meets the stove when I open the door. Also don't really have a ton of flames even when the bypass is closed and the thermostat is wide open, where I did previously, and it seemed like the thermostat had a much wider usable range previously. Before I would get quite a bit of flame with the thermostat wide open. The CAT probe still gets into the CAT zone and even goes all the way to the end around 5 0'clock at times, and the CAT is glowing. It's just strange that I'm getting smoke pouring into the room now on reloads when it wasn't before and not as much flame in the firebox with the thermostat wide open and bypass closed despite the shop telling me the stove is working as it should.
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