I know you were told that you have the perfect setup, not trying to debate the setup. What I have found that gets the most traction, whether with HY-C or folks on this forum is to post photos and videos.
Personally I use my phone and take photos just about every time I walk over to the stove. I have a 4 channel digital temp meter with thermal couples recording different points of the setup and a webcam.
I do send at least 1 to 3 emails a day to HY-C, even on the weekends
because wood burning is a 24/7 deal. I am sure somewhere in the warehouse at HY-C my photo is on a dart board.