Exploded E2. Need some advice on replacement.

[haff99]

Modern Heatpumps can be very efficient in the low teens before using secondary heat. For a ducted system the Greenspeed by Carrier is prob the best for this application.

http://www.carrier.com/homecomfort/...s/product---split-system-heat-pumps---25vna0/

It really does as advertised.

So you have ductwork?

I have that exact heat pump. Bought it 3 years ago I think??? It was the year hurricane Irene hit. It does a good job before it kicks the backup electric heat on. When my old lopi pioneer insert died during the cold spell in January, I don't think the electric auxiliary heat kicked on at all. Now we were keeping the temps in the mid/high 60's, so it wasn't like it was a suana in here, but it didn't seem to have a problem keeping up when the temp was dipping into the low single digits. I like the unit and it really dropped our electric bill since it runs anywhere between 40%-100% of capacity. I rarely see it running at 100%. Plus it is nice when it runs on a low level as it does a good job of circulating the heat from the new pellet insert throughout the house.

 

[pageyjim]

Any idea on cost? I looked into new heat pumps and they were super expensive.

They are not cheap and this model is likely the most expensive, but it is the best. If yours are old you will need to replace them for the ac if not the heat. This will improve your ac also. I know there is no simple answer.

 

[pageyjim]

I have that exact heat pump. Bought it 3 years ago I think??? It was the year hurricane Irene hit. It does a good job before it kicks the backup electric heat on. When my old lopi pioneer insert died during the cold spell in January, I don't think the electric auxiliary heat kicked on at all. Now we were keeping the temps in the mid/high 60's, so it wasn't like it was a suana in here, but it didn't seem to have a problem keeping up when the temp was dipping into the low single digits. I like the unit and it really dropped our electric bill since it runs anywhere between 40%-100% of capacity. I rarely see it running at 100%. Plus it is nice when it runs on a low level as it does a good job of circulating the heat from the new pellet insert throughout the house.

That is a good description on how it works. I would suggest to run that to get up to temp and maintain with the pellet stove to see how it works. And yes use the fan setting to move air.

 

[alternativeheat]

No No, look this isn't right ( all east coast pellets are bad, replaced door, bring the blown up stove back in). Personal opinion ? How dare they even suggest it now ! He is fishing. If you take that, he looks good with his bosses, it's Quad's best case scenario .

Also, to me if the E2 heated the space I don't see why the AE won't. Am I missing some info here?
The AE is pretty tried and true. I mean it at least should not be losing ground on heating the house. Does this guy have It set right is my next question ?

 

[rich2500]

Have you considered a coal stoker, woodheat sells hitzer coal stoves, they have a 90,000 btu stoker that would heat a large house with high ceilings better than a pellet stove.

 

[Burd]

I've read every post since this all started and nothing is adding up. I seen one picture off broken glass but no pictures of bent metal from a explosion.
If this was do to the stove being set in the wrong setting Quade would be out of business. As for glass it need to expand and contract. If it was into tight it will shatter.
As for the pellet being crap I would agree but to put pellet into a stove and have them explode cum on man. Think about all the stoves on the east coast going caboom.
I would love to see more pictures of the stove damage

 

[alternativeheat]

Have you considered a coal stoker, woodheat sells hitzer coal stoves, they have a 90,000 btu stoker that would heat a large house with high ceilings better than a pellet stove.

Yes all true but the E2 apparently heated the space they were trying to heat. My question remains, if the E2 did it why won't the AE, they have the same rating.

Also a P61 or P68 Harman most likely would too. I can't really imagine wanting more radiant heat off a stove in a living room or single room than my P61 gives when it's gone into a high heat mode. i mean you start backing away from it and if you have a seat next to it you lean away. It gets that hot on your face sitting near it. And I don't mean in the air stream of the convection blower but the radiating heat off the sides. Gotta be pretty cold out for this to occur but it occurs, I assure you. 61,000 BTU and you are speaking of 90,000 with the Hitzer. Does that radiate any heat or all convection ( most coal stove radiate as well as blow heat I know).

Incidentally coal ash is a pain in the butt to get rid of in some locations and if you think some pellets are ashy how about dumping ash daily ? Ya we burned coal for more than 30 years, it's great heat for sure but it has it's own little demons !

 

[Lake Girl]

I'm with alternative heat ... I would stick with the AE and learn how to run it properly. There are variable fuel settings - what have they got it set on now? As to the old E2 - new or no way...

A missed clinker ... could that be from the fire that was burning after the glass was gone? Would definitely have air flow issues... If they are all that fussy, there would be more explosions wouldn't there?

Wood is a heck of a lot of work and unless you have dry wood, creosote becomes a problem.

 

[Hobokenkitchen]

I've read every post since this all started and nothing is adding up. I seen one picture off broken glass but no pictures of bent metal from a explosion.
If this was do to the stove being set in the wrong setting Quade would be out of business. As for glass it need to expand and contract. If it was into tight it will shatter.
As for the pellet being crap I would agree but to put pellet into a stove and have them explode cum on man. Think about all the stoves on the east coast going caboom.
I would love to see more pictures of the stove damage

I have a lot of photos, but they are all different angles of the same thing. I'm not sure if you can see the bent metal - it was the piece along the top of door which kind of bowed out.

 

[Hobokenkitchen]

No No, look this isn't right ( all east coast pellets are bad, replaced door, bring the blown up stove back in). Personal opinion ? How dare they even suggest it now ! He is fishing. If you take that, he looks good with his bosses, it's Quad's best case scenario .

Also, to me if the E2 heated the space I don't see why the AE won't. Am I missing some info here?
The AE is pretty tried and true. I mean it at least should not be losing ground on heating the house. Does this guy have It set right is my next question ?

He seems to know his stuff and he literally sat in front of the AE this morning with my husband for over 2 hours. An hour and a half on high.
It's set to 5 right now and the temp has dropped to 60 now.

I don't know why the E2 worked and this one won't. He said the AE doesn't burn as hot despite the BTUs. I thought he said something about volts? 1200 vs less?

I am really unimpressed that he suggested to my husband taking back the exploded unit given that I had just spent half an hour on the phone with him saying that I was really nervous about the E2 after what happened. We're not taking it back. No way, no how.

 

[John Fortier]

Oh Boy..I had a new stove that just was a lemon, After just over 1 year of numerous service calls I was given a new stove, different brand, full price we paid for the lemon, we paid the difference in cost and 2/3 of the install fee. Stick to your guns and get a full refund, then get the stove YOU want..not what they want to give you. YOUR STOVE BLEW UP!! Do not let them intimidate you. YOU intimidate them.

 

[Harmanizer]

He seems to know his stuff and he literally sat in front of the AE this morning with my husband for over 2 hours. An hour and a half on high.
It's set to 5 right now and the temp has dropped to 60 now.

I don't know why the E2 worked and this one won't. He said the AE doesn't burn as hot despite the BTUs. I thought he said something about volts? 1200 vs less?

I am really unimpressed that he suggested to my husband taking back the exploded unit given that I had just spent half an hour on the phone with him saying that I was really nervous about the E2 after what happened. We're not taking it back. No way, no how.

You may need some legal advice real soon.I would contact the consumer protection bureau and the attorney generals office in your state.That's why we pay taxes,to keep us safe from exploding pellet stoves.Let this guy know you are pursuing this course of action and see if his attitude changes.

 

[Bioburner]

I would contact the Attorney Generals office and see if they have any other issues with your dealer and any other Quad stove issues. They help me on a issue involving a builder.

 

[Hobokenkitchen]

It was under the guise of being helpful;

We know that the exploding stove heated the room to 68 - 70 degrees which is what we needed. We don't know that another E2 will work as well, so why not use the one we know works retuned with a new door.

I am honestly shocked that my husband didn't just laugh at the suggestion. Because, no.

 

[bcarton]

I don't have any theories as to exactly what happened or how/why it happened. I don't think this forum is the right place to diagnose this particular problem. This is a very unusual problem and even the expansive collective experience of this group just doesn't have much to compare it to.

It sounds like Quadrafire wants to make the customer happy. I hope I'm right about that. All that has to happen is fix the problem and give the customer a good experience That's all the customer is asking, and it's always achievable. Might take a helluva a lot of effort and expense, but it's always achievable.

The company sent an engineer on site so that indicates they're very interested in making it right. So let's give 'em a chance to work it out.

I hope the next message from the OP is "our house is warm and safe, and these are the steps taken to get it that way."

 

[PWash]

if youre truly worried a e2 model stove could blow up then dont let that stove be installed in your house. you have a right to feel safe in your home. if the ae isnt heating your house sufficiently, get a full refund and find another option.

the blown up stove could have hidden internal damage or have weakened parts that will fail sooner than normal. if you want a new e2 tell them youre not happy until you have a new unexploded stove. Ask if it would help the engineer if you explain your concerns directly to his management if he is hesitant to give you want you want.

contacting the state is a nuclear option but may be necessary.

 

[tony58]

I got one thing to say"ITS TIME FOR JUDGE JUDY"

 

[bags]

This has turned into a total Charlie Foxtrot. Might be time to play some hard ball which is never fun. The facts that stand now is a new stove blew up. Quad sent an engineer out and he can not get things right or is offering questionable solutions. Really? Now they are talking in circles and offering poor solutions so that makes it all better? Sorry, but that wouldn't fly with me. You are also doing without a heated home while this continues not to mention the loss of use, inconvenience, lost money, lack of safety, fears and frustrations. On and on. You are in the drivers seat here so DO NOT get taken for a ride!

I would be pounding and hammering on this engineer that apparently thinks a defective stove with new glass is a good answer now. It already blew up once. Remember? They have spent the money to fly this guy in so this is obviously a serious issue and concern or they would not have bothered and let the dealer continue to handle the matter. Stoves are not prone to "blowing up" or shouldn't no matter what. I bet it is the first one that went off like a ticking time bomb or a very isolate scenario so how much publicity do they want?

Tell the engineer to take his clinker and crappy pellet theory and shove it as far up his whazzoo as he can. Crappy pellets do do blow up stoves. Neither should "things not being set right" in this BS fantasy land. No matter how wrong your settings are that just does not justify nor quantify a living room full of explosives and stove parts flying. Unacceptable! I would simply lay down the law and tell Mr. Engineer what your expectations are. If it were me I'd demand a full refund to apply to a new stove and tell them I expect a free install of my stove of choice on their nickel for my losses. Period. You already paid for the install once and their time bomb is not your problem so you should not have to finance their mistakes and re-do. Let him know this can be handled the easy way or the hard way and you are sick and tired of being jacked around.

Remind him that will be in everyones best interest. Quad is part of HHT which also owns Harman so I'd venture to say some things could be worked out and you can find a good stove that would remedy this unfortunate situation. A wood stove is not what you are looking for and are TONS of work to maintain heat and kept fed so don't listen to any nay sayers there because they are full of BS too. I have burned many more cords of wood than most of the cowboys I have debated with over that. I still heat with wood too. BTW I am a huge advocate of wood burning but I do not sugar coat it either. I have all the equipment and then some and processing wood still sucks! I also have access and free use of a wood processor if I want and own a skid steer, 4x4 tractor, dump truck, 28 ton splitter, saws, more than the whole nine yards etc; Cutting, Splitting, and Stacking wood is tons of work even if equipment does that for you. Period. I have acquired ALL of this to make it easier. It still sucks. Buying wood from most of those yahoos is even worse than beating yourself to death doing your own. MOST sellers are a joke and so is their sub par water logged scrub wood that is usually short on both quality and quantity. Not all wood guys are bad but rolling the dice and finding a good one nine times out of ten you are going to lose. It's difficult to find good seasoned wood and a reputable seller.

Good Luck with the outcome but I would become a bit more assertive and demanding at this point in the finger pointing and magical "perfect storm" game. Tell the guy / gal engineer you are so good at having the impossible happen that you will win the lottery tomorrow. Looks like you hit it once already but the payout wasn't very good. Ask him how his crappy pellet and "perfect storm" junk might hold up if you have to do it the hard way. Once they know you are no longer listening to sad excuses I think the results will differ greatly. IMHO I do not feel you are being given the treatment you deserve at this point. Knock off the sugar coating and get the problem fixed. They are trying to throw a band aid on a cut that needs stitches.

 

[alternativeheat]

It was under the guise of being helpful;

We know that the exploding stove heated the room to 68 - 70 degrees which is what we needed. We don't know that another E2 will work as well, so why not use the one we know works retuned with a new door.

I am honestly shocked that my husband didn't just laugh at the suggestion. Because, no.

No, once they yanked that unit out I'd be damned if they would be reinstalling it in my house. They can put in a new one, go rebuild their junk and sell it as a refurb to someone who doesn't know it's history. Hope it comes with a good warranty for their sake. As to your sake , that stove should never be your problem again.

Or full refund and go buy a Harman.

 

[Peterfield]

I had a problem once with a car dealer who didn't want to honor the rust warranty on a new Volvo I bought there. I was meticulous about adhering to the requirements of the warranty (annual dealer inspections) but they balked about replacing the entire tailgate as warranty work. Then a friend suggested I ask to see the area representative for Volvo the next time he was to visit the dealership. I got a new tailgate.

 

[rich2500]

Yes all true but the E2 apparently heated the space they were trying to heat. My question remains, if the E2 did it why won't the AE, they have the same rating.

Also a P61 or P68 Harman most likely would too. I can't really imagine wanting more radiant heat off a stove in a living room or single room than my P61 gives when it's gone into a high heat mode. i mean you start backing away from it and if you have a seat next to it you lean away. It gets that hot on your face sitting near it. And I don't mean in the air stream of the convection blower but the radiating heat off the sides. Gotta be pretty cold out for this to occur but it occurs, I assure you. 61,000 BTU and you are speaking of 90,000 with the Hitzer. Does that radiate any heat or all convection ( most coal stove radiate as well as blow heat I know).

Incidentally coal ash is a pain in the butt to get rid of in some locations and if you think some pellets are ashy how about dumping ash daily ? Ya we burned coal for more than 30 years, it's great heat for sure but it has it's own little demons !

Just trying to throw some suggestions out there,If the AE won't heat the house for what ever reason and they don't want another E2 and if they are stuck with working something out with the dealer or loosing their money.I personally don't own a coal stoker but have 2 friends that do and they both like them, neither of them empty ash daily or have any problems disposing of the ash.They should really get with the dealer and find out what the dealer offers as to a resolution if they don't want another quad stove.

 

[alternativeheat]

Just trying to throw some suggestions out there,If the AE won't heat the house for what ever reason and they don't want another E2 and if they are stuck with working something out with the dealer or loosing their money.I personally don't own a coal stoker but have 2 friends that do and they both like them, neither of them empty ash daily or have any problems disposing of the ash.They should really get with the dealer and find out what the dealer offers as to a resolution if they don't want another quad stove.

I had no problem disposing of coal ash either but that's because we pay for roadside pickup. If we went to our dump though, they no longer accept ash. And along the way here at the forum I've read other accounts where coal ash was an issue, so I just put it out there as something to look at when considering coal.. I would love to have replaced my old coal stove I made myself many years ago with a coal stoker but here on Cape Cod that small cut coal is not available. There is a single supplier up Boston way someplace. We can still get nut coal down here but stokers don't burn nut coal. I imagine in Pa that is a whole different story. But we don't all live in Pa.

 

[gfreek]

They should really get with the dealer and find out what the dealer offers as to a resolution if they don't want another quad stove.

I'd try the above and see what they say. Never know unless you ask. It's a tough decision.

 

[F4jock]

I don't even know why this is still being discussed. Get a lawyer. Get a new stove that is NOT that brand or give up on alternative heat and get an oil furnace or heat pump. The angst isn't worth it. Solutions are direct and simple. Start being mean. Make decisions based on your family's needs and stop waffling! We can't do this for you.

 

[F4jock]

A

I'd try the above and see what they say. Never know unless you ask. It's a tough decision.

And go there with a lawyer!!