Yeah, theoretically it is pay at the pump. It all sounds good in theory. For non-Tesla drivers, imagine if your gas fill up experience is like this and you'll get the picture:
- All the gas stations are unattended
- You don't know where the gas stations are located, so you have to have an app on your mobile phone to tell you where all of the gas stations are.
- Sometimes the app on your phone doesn't show you all the gas stations, just some of them (for some reason, probably because some gas stations don't want to pay to be put on the app)
- The gas stations are not located for the convenience of the customers but near where pipelines run. This means they usually are a mile or two from highway exits, in the back of shopping centers, and other weird locations that don't make much sense.
- The gas pumps are never covered, so when it is raining you have to stand in the rain to fill up.
- You can't pay cash at the gas station. Most of the time you can't use a credit card either. Instead, every gas station has thoughtfully created a custom app that you have to use for payment, and each one requires a username, password, etc. to create an account and charge a credit card when you buy gas. This is especially nice when you go on a road trip and all the gas station brands are different so you have to download a ton more apps onto your phone to buy gas.
- Two out of eight gas pumps are never working. Sometimes there are only four gas pumps and 1 (maybe 2) of them aren't working.
- Sometimes you pull into a gas station and a pump is occupied with a car that has been filled with gas and the owner is nowhere to be found. They usually show up again about a half hour after their car has been filled full. You can't remove the gas spigot from their car - it is locked in place. Theseare the same people who leave put their clothes in a washer or dryer at a laundromat on a Saturday afternoon and come back three hours later and expect no one to have removed their clothes in the meantime.
- The gas pumps only dispense about a quart of gas every two minutes to get the last gallon or two in your tank. Yet for some reason, some people insist on spending an extra 15 minutes connected to the gas pump to fill to 100% while others are waiting.
- During times of low pipeline pressure, output of the gas pump is reduced to a trickle so you can only get about 1 gallon per minute.
- Sometimes, for now reason, you just can't get the pump to dispense gas, no matter what you do.
Right now, you've got to have some patience and plan ahead. Is it getting better over time? Yes, there are more DC fast chargers now compared to five years ago, the newest ones take credit cards, the reliability is better than five years ago, etc., but it still mostly resembles what I describe above.
The "range anxiety" that is spoken of I don't believe is caused by real concern about mileage range of the vehicle but concern over the mostly horrible user experience of finding and using a fast charger. Tesla has been great in taking this off the table for their drivers.
If you are plan ahead, are mostly technically competent, confident, and not anxious, all of the above can be dealt with with a little planning and patience. I think the above is dumb and should all be fixed, but I can live with it (for now). Many others probably don't feel the same.
How did we get to this point? It's what happens when you let a bunch of young, technical people design the system in conjunction with bad marketing and business people who have a poor understanding of the market, beyond what they can see a year in front of themselves (my opinion and full disclosure: I am technical, marketing and business, but no longer young.