I really appreciate the input, and you guys all have valid points.
Boy, I wish I could open a side up or put a fan behind it to blast away. But... it's hard to do that with a fireplace insert. Initially I had called for a stove alcove for a freestander when we built the house. But we have a fireplace... In support of your points, this last time I pulled the stove to replace a fan (combustion, this time) I noticed the wires had the beginnings of heat damage. I insulated them with 400° tape and re-routed them to keep them more out of harm's way than the original factory routing.
We had an Austroflamm before that was a terrific stove. On full blast it would literally run you out. And we heeded the advice of the Austroflamm dealer - we never ran it FULL HIGH for more than 10-15 minutes at a time; not even that time when the power had been off and the house was 39° inside when we finally got power back. Actually one trick I learned was to set it FULL HIGH and start a time for 5 minutes. The stove wouldn't be overheated, but you could turn it down to a safe level but meanwhile it would be circulating air at its full speed for about 20 minutes more.
We literally loved that Integra to death; it was falling apart inside and out when we replaced it. We often ran it just above the minimum, and we were always satisfied with the heat output. Even the coldest, windiest days (remember where I live) took only midrange or a shade higher. Never typically more than 1:00 on the dial which went between 7:00 and 4:00.
We got the Empress because we just couldn't find another new Integra. Anywhere. The Empress was quoted with 80% less output of the Integra, or roughly 10,000 BTU, so we all thought we'd be just fine. We hardly EVER used FULL HIGH on the Integra, so we all figured, hey, we should be good.
What torches my pellets is:
1.) I think the BTU output of the stove was seriously overquoted. If this unit was putting out 80% of the Integra, we'd be warm. AND in the last few years, I've put in a bunch of attic insulation, plus underfloor insulation, PLUS new windows - all of this SINCE installing this stove. So the house SHOULD require less heat.
2.) I think that this stove is less efficient overall. It seems that I'm using more fuel for less heat output. I'm cleaning this thing far more than I ever had to clean the Integra; which to me says that there's more material going through it.
3.) Because of this problem, we can't ever run the stove on FULL HIGH for a while to get things warming up and then turn it down. And absolutely I agree with you: we'd never EVER leave the stove alone when turned way up, or even to #3. If we leave the house or leave it on when going to bed, the stove gets turned all the way down.
When I waste my money willfully, I have few regrets. When I've been duped into wasting my money, I get hot. Except for now, when I'm cold...
The budget has already been adjusted to set-aside money for a new stove... Anybody have opinions as to which is the quietest? That's the item that will sell it to my wife...