Is it just me or is Enviro's youtube video an exaggeration of how high the flames get on heat settings 3 and 5? I realize this depends on the pellet and stove settings, but assuming your stove is set up properly, do you get anything near what they show in the video? I know I sure don't and I burn Douglas Fir pellets (Blazers and Clean Burn) which are a pretty decent pellet.
http://www.youtube.com/watch?v=k-FrAKB2vWk
http://www.youtube.com/watch?v=k-FrAKB2vWk