Do Stove Makers Read HearthCom ?

[Retreadsme]

After many years of "experience" I'll project that the lack of mfg reps making direct comments on this or any open/blind forum may be linked to one of the oldest professions on the earth - lawyers. I feel certain BKVP knows well the limits of advise he can make as an "expert" (which he truly is in relation to BK products). It is a sad testament that people can not freely offer advice to an audience (regardless of how select the people are); but some learn quickly that expert/perceived expert advice can have dramatic consequences when, regardless of all the best intentions; someone on the receiving end messes up. ie: what I said is not what you understood.

I wish there was a way for all the reps that could/would respond on this forum be held harmless legally; then possibly more would chime in.

That's just my old age, hard knocks learning observation and it is not necessarily correct.

 

[jetsam]

It is pretty easy to give someone good advice ("your fuel is inadequate") and then wind up in a typical lawsuit where the only winners are the lawyers on both sides ("He TOLD me to switch from wood to unleaded- what else could he have meant when he said my fuel was inadequate??")

If you give 100 people advice as a rep of your company, you'll have 99 that take it at face value and that one sociopath whose troubleshooting process goes thus:

1) decide there is a problem, panic
2) cry for help
3) ignore help, flail around randomly and break stuff
4) recognize that stuff is broken
5) assign blame to someone who tried to help
6) tears!
7) lawyers!

I see 'em all the time. I always wish I could make them retake kindergarten over and over until they are cured. ("Okay, Timmy, WHO broke the toy? No, that's not right, let's try again...")

 

[stoveguy2esw]

truth be told I'd like to see more industry reps onboard as well. I enjoy reading BKVP's feed, you never know when you might pick up on something you didn't know yet.
ive been pretty loaded down for a while and haven't had the time to hang out as much as I would have liked to but I still peek in every now and again. since last winter I have transitioned somewhat out of Customer service, working in our lab now helping with R&D. I still take some service calls if the guys up in the CS office get a toughie though.

 

[FTG-05]

truth be told I'd like to see more industry reps onboard as well. I enjoy reading BKVP's feed, you never know when you might pick up on something you didn't know yet.
ive been pretty loaded down for a while and haven't had the time to hang out as much as I would have liked to but I still peek in every now and again. since last winter I have transitioned somewhat out of Customer service, working in our lab now helping with R&D. I still take some service calls if the guys up in the CS office get a toughie though.

I, as a staunch 30-NCH owner, appreciate your participation and input on this forum. Thank you

And whatever you do, do not, repeat DO NOT, tell the guys in the factory that they make one heck of a kick-ass wood stove! DO NOT!


[beer] ETA: or whatever the beer icon is on this forum........

 

[DUMF]

As with many myths this is a doozie. Like the Good Samaritan "law": "if you help someone by the side of the road, you can be sued ".
Never has been a legal case found against anyone helping a customer with the intent of assisting with good intentions. Examples ? None.
Now it is fun to bash lawyers (..."heard about the lawyer and a shark ?...." ), and it is often worth the veracity, but here, not .
B.S.
So all you stove people, come out. The water is fine. We want to hear from you e.g. Jotul.

 

[Jags]

And I stayed at a holiday inn express last night.....

 

[webby3650]

As with many myths this is a doozie. Like the Good Samaritan "law": "if you help someone by the side of the road, you can be sued ".
Never has been a legal case found against anyone helping a customer with the intent of assisting with good intentions. Examples ? None.
Now it is fun to bash lawyers (..."heard about the lawyer and a shark ?...." ), and it is often worth the veracity, but here, not .
B.S.
So all you stove people, come out. The water is fine. We want to hear from you e.g. Jotul.

Jotul uses distributors and the dealer network has to rely on the reps from the distributer. For the most part our Jotul rep is completely uninvolved.. The distributor they use cares building products, so the reps know very little about stoves. They don't go to the trade show very often either, I think they are just trying to rely on their good name.

 

[DUMF]

Jotul uses distributors and the dealer network has to rely on the reps from the distributer. For the most part our Jotul rep is completely uninvolved.. The distributor they use cares building products, so the reps know very little about stoves. They don't go to the trade show very often either, I think they are just trying to rely on their good name.

This is a cop out. Auto reps have Zone Mangers for example to deal with customer problems. Distributors, manufacturer reps, and dealers often don't have the product knowledge or experience to solve user problems. In the hi tech biz, company reps often deal with customers, big and tiny. It's just good, professional business--MBA 101.
That "good name" ain't enough. The Jotul tech people know their stuff and may be available since they're in New England. If BK can offer online assists and bennies ( dog pics ), why not others ? I'm stumpted ( get it ? ).

 

[Woody Stover]

For the most part our Jotul rep is completely uninvolved.. The distributor they use cares building products, so the reps know very little about stoves.

And they don't speak Norwegian so it's hard for them to get any info.

 

[begreen]

Nearly 90% of Norwegians speak English.

 

[thechimneysweep]

Nearly 90% of Norwegians speak English.

Uff da.