firebroad, the stove is not even broken in until it gets over 500F for a while. I would do this soon and open some windows. You should have no qualms about running this stove all day long at normal operating temps of 600-650F.
Rather than whine about the lack of warranty coverage, we must avoid stoves and brands with a known history of defects. This can ruin a company.VC ring a bell?
Every stove would misfire just to void the warranty.They need to build something into their wood stoves like what comes in the turkeys at the grocery store. Over fire it and the button pops up. Maybe a flag pops out "Warranty Void".
Heh....BB could've been a Madison Ave man, back in the day....Maybe a flag pops out "Warranty Void".
Secondly, if I was at fault (ie. operator abuse), I would have liked PE or their affiliates to confirm this; and then advise me how to operate my stove properly. In my defence, my dealership stated that my stove operation was normal, when I originally asked them operating questions (eg. should my baffle sometimes glow). The only time overfiring was suggested was with PE over the phone, during the beginning of the warranty process. At the time PE had not seen insert, other than the photos of the cracked welds. The dealership employee who actually saw my insert in person stated that In his opinion it did not look like it had been overfired. The original welder stated that original firebox welds "looked shoddy" and didn't have enough penetration. He also stated that repairs would be futile, which they turned out to be.
The problem here is that the dealer is not in your basement looking at the stove. He is taking your observations as correct. The red flag for me was when you posted that not only was the baffle glowing red, but the side rails too. One can only guess how often this occurred and to what degree or worse.
Unfortunately this was prior to your joining the forum. I can appreciated the difficulty in getting answers. FWIW, this is one of the danger I see with an unattended stove running out of sight in the basement. If the basement is uninsulated and the stove is being pushed hard in order to try to heat the upstairs, overfiring in most any stove seems to be inevitable during colder weather. for monitoring and peace of mind I would add a remote probe in this circumstance.
You made several points that are correct to a certain degree.I've never seen an insert in person before. Seems to me from the posts here, that much of the parts are hidden from view by the decorative surround. Is that correct??? It'd also seem that the insert inserted into a fireplace (I know they have blowers) concentrates heat more than a freestanding stove, is that correct??? Seems to me that inserts need more supervision in some regards than do free standing stoves when is comes to temps because of the not visible parts.
Great thread.
Just got some input from a "deep throat" contact, and it turns out I was more than a little naive about PE's sales numbers. I was correct in saying cracked stoves comprise a fraction of 1% of units sold (not 1%, Sisu), but I didn't realize how small that fraction is. It is less than 1/100th of 1%. Mathematically, that's < 0.0001.
I wonder how many manufacturers of any product, faced with so few complaints, most of them coming from people who have abused the product in question, would simply do nothing about it? PE chose to re-design their entire product line (at no small expense) to make their stoves even more bulletproof than they already were. They made changes in their owner's manuals in an effort to teach the consumer to avoid overfiring. For those customers who refused to hear or accept that the cracks are only cosmetic in nature, they offered to pay to have the affected stoves welded up. I consider this response to be heroic.
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