I bought a new hp40 almost 2 months ago. The auger stopped working and the set screw is located behind the exhaust motor, behind a screw for the auger motor and angled toward the fire box. I can't access the set screw. I removed the exhaust pipe from the stove but there are still the obstacles I spoke of. I can't get help from tech support from comfortbilt, they respond then stop responding. Has anyone removed the auger on this stove? If you have, how? In the image, the purple line points to the set screw, I have an Allen wrench at the set screw.