I had 'one of the best' guys install my stove and liner way back when. He was highly recommended from the stove shop. I would never let him back in my house to do any work, not even to change a light bulb. I first noticed the crooked chimney cap and went up to straighten it, noticed big gaps around the clay flue and flashing piece he bent/made to cover the clay liner up top. Wasn't sealed. Learned about a block off plate from this site. He talked me out of it, bunch of excuses, he didn't even use screws to attach the liner to the insert, just shoved in the stove. He was supposed to be one of the best according to teh stove shop. I could go on and on, long story short, I tore everything out and re-did it myself.