I bought my Woodstock Keystone used. Owner said it was four years old. She claims she damaged the combustor the first time she removed it for cleaning, and bought a new one near the end of the first year. That would make it 3 years old. When I got the stove and removed the ash shield on the firebox side (upstream side) the space between the ash shield and the combustor was so packed with ash that I had to brush of a good half inch to even see the surface of the combustor. Obviously there was no flow going through it for a while with all the ash there. I cleaned it off with a paint brush and a vacum and you are able to see right thru it now. I just replaced the bypass door which was warped. Woodstock suggested that might be due to the previous owner trying to engage the combustor and the air being unable to pass through so it forced its way out under the bypass door. The previous owner showed me how she cleaned the combustor which was to remove the stove pipe and clean the stack side (downstream side) with a vacum cleaner. The most important cleaning, I understand is actually the upstream side which I don't think she ever did from what she showed me and what I described above. With all that in mind, I figure the combustor has the equivelant of 2 to 3 years of use on it and should still be good. When I get the stove top up to 250 and engage it, it obviously fires up since the stack temp starts to drop and the stove top temp climbs to 450 or 500. I can also often see it glowing. However, I still have a small amount of grayish smoke coming out my chimney and when the combustor is glowing, only one side of it seems to glow, I don't think I've ever seen the other half glow. The combustor is rectangular and I'm wondering if its possible that one side of it is no longer functioning correctly. Its completely clean , there is no visible damage to it from shock or overfiring. All seals are tight on the bypass, everything else looks good. What do you think?