I don't usually involve lawyers, but I would have in that case. Small claims court, or something. I really like the design of the units from napoleon, but you're not the first who has complained about dealing with the company. Wow is all I can say!
Buying Advice for a Wood-Burning Furnace
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I think I'd start another thread specifically on this dilemma , my heart goes out to you and I hate to see somebody else get the shaft from them . People need to know about this to make an informed choice and see their customer service in action . I hope you get that resolved ..16 grand wow that is totally lawsuit worthy especially if you can prove it was in correctly wired from the factory
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