Did I read your comment correct. Did you say there are no holes in the bottom of your burn pot liner, if so, that's your problem......there should be multiple holes (ie....30 or mores) in the bottom of that liner.....that should be replaced under your warranty.........can you post a picture of the inside of that liner?
You know the ones us old farts would get all excited over and prolly have a heart sputter over! 