Brand new Quad Mt. Vernon-AE start up/shutdown/repeat cycle issues

[PelletRat]

So I was able to get the auger motor completely out last night. The auger shaft would move if I manually tried to turned it approximately 3/8 so I tightened the set screw down some then the movement was only about 1/8. The sensor and wheel was free of dust so I got some alcohol and wiped the sensor anyway. Put it back together and waited for the auger to prime and I started seeing the pellets drops started up and works fine.
Not sure what fixed it but it's working ............... Thanks for all your input always nice to have another head to bounce things off of.

Those of you looking for the Quadrafire Mt. Vernon AE field troubleshooting manual here's a link.

(broken link removed to http://www.tallpinesfarm.com/assets/Quadra-Fire-Mt-Vernon-Troubleshooting-Manual.pdf)

 

[kappel15]

My bet is on optical sensor, but why run when you manually fired up stove? Just another head scratcher. Glad you are up and running tho. Stay warm. kap

 

[PelletRat]

My bet is on optical sensor, but why run when you manually fired up stove? Just another head scratcher. Glad you are up and running tho. Stay warm. kap

Spoke to soon after the stove was put back together it ran fine for about 2 days then the auger jam messages started to appear again. So last night I actually saw it fail was watching it in manual mode and it was on high for maybe ten minutes since the house temp was cool the flame was going pretty good. I noticed that the flame would go way down then build back up then down and then it all of a sudden the stove started shutting down. Went and checked the Tstat it had the AJ message. Powercycled the stove through a handful of pellets in the pot and she started right up.

1. Stove was cleaned by my local company during the summer.
2. Auger spring screw is tight.
3. No door hopper sensor error on the Tstat
4. Snap disc appears to work. (Whenever I put pellets in the pot and light it the auger always works initially)
5. Cleaned vacuum switch line
6. Cleaned optical sensor

I have a spare auger motor.

All comments about AJ errors or past troubleshooting on them would be greatly appreciated ...............Thank You

 

[kappel15]

Still think bad optical sensor/and or dirty, weak motor. or bad connections somewhere in wire harness. Brand new stove, I would be calling the dealer you bought it from and have them come out and fix it. When you pulled the auger, did you have the hopper empty? kap

 

[PelletRat]

Still think bad optical sensor/and or dirty, weak motor. or bad connections somewhere in wire harness. Brand new stove, I would be calling the dealer you bought it from and have them come out and fix it. When you pulled the auger, did you have the hopper empty? kap

Yes the hopper was totally empty used a shopvac to clean it completely out. I also cleaned out the optic wheel and sensor last week, so that's clean also. Going to replace the auger motor today since I have a spare one. I'll order a sensor online today too. I don't mind having extra parts on hand, plan on keeping my stove for many years to come.

 

[kappel15]

If this is a new stove, a dealer should be paying for these parts, and finding out what is wrong with it. kap

 

[PelletRat]

If this is a new stove, a dealer should be paying for these parts, and finding out what is wrong with it. kap

2007 Insert ............... Just finished replacing the auger motor ............ Starting up as we speak. Will post the results ..... TY.

 

[kappel15]

My bad as I was going by title of post that original poster started. Would be interesting to know what rev control board you have in the stove. kap

 

[PelletRat]

My bad as I was going by title of post that original poster started. Would be interesting to know what rev control board you have in the stove. kap

OK, So the stove has run for a week without the AUGER JAM error on the Tstat after replacing the auger motor. So for others reading this post one sign that it may be the motor is that I would hear banging sound occasionally like the auger is stuck and is breaking up a jam by reversing itself. The new motor is TOTALLY quiet..... no banging. With my stove I noticed this had started last season with the noises. An analogy would be like the old days when your car starter would lose teeth, sometimes it would catch, other times it would spin, hence why the stove would work when I manually lit it and would run till the motor hit a spot where the teeth were bad.

 

[kappel15]

Glad you are fixed up. Stay warm. kap