I have my stove for 3 yrs now, and it has been a learning expierence. Buying pellets, Installing an OAK, and cleaning the stove. I must say this year has been worth it. I purchased 3 tons of Stove Chow pellets this fall at about $3.30 a bag. That was a good move the pellets are just fine heating 2 of 3 heat zones and my basement were the stove is located in a tri-level home. The only issue i am having is twice a day i shut the stove down for 3 mins. to remove a clinker about the size of a small bar of soap, I scrape out the burnpot and slide some hot coals back in and restart. My only fear is that when things are running smoothly something has got to give, so in an emergency I would like to have a go to guy for parts, is Eric still around? If not can some one send me a contact for Big E parts. Thanks, stay warm and hydrated.