Anyone want to play what's wrong with this picture?

[pearlgirl]

These people are unbelievable. She contacted the fire department that was here Tuesday night, and they told her a whole bunch of stuff. (Is that even legal?!) The one fireman that was here was not familiar with secondary tube burns in these newer highly efficient stoves. He said we had way too much wood in the stove (It's a F3100, it was loaded good but not packed. It's a big box! He said we should never have more than 3-4 splits in it! ROFL!). The 2ndary flames were rolling on top just perfectly, I had probably 5-6 splits with another 3-4 tiny ones filling in some gaps, and the stove was about 700-750 on top. Honestly it was perfect. His take was that the flames "on top" were just the top logs burning and the bottom logs were not burning and were just smouldering and that's why we had so much creosote!

From her email about what the fire chief said:

"He said it appeared to be installed to code. He said the stove was heavily loaded. It was overloaded to the point it was not burning properly."

Can you even overload a stove so that it does not burn properly? I mean seriously? It's not like we had pieces sticking out the door?!?!?!? I really question his credentials to speak to it being up to code, and of course it was heavily loaded, it was bed time! Oh my word. I am going to go insane.

Also then later in the email she blames the fire department for using extreme force to try and take the vent apart when they were here, and they must have moved the pipe over next to that beam. She says they have photos after the install of it in the right place, but she still refuses to send them to me.

 

[pearlgirl]

I would ask the Fire Chief in your town to pay that merchant a visit and have him bring the pictures.

Oh my, read what I just posted! The fire chief told her we were running the stove wrong (we were not), and she in turn threw him under the bus letting us know that they must have moved the pipe when they tried to take it apart!

 

[DianeB]

In Mass - all towns require a permit for a stove install and unless you install it yourself, you have to use licensed installers. Licensed contractors and stove installers have to pay into a pool that funds remediation when there are problems such as this. The state tracks complaints and pulls licenses. Not sure how difficult it is to get licensed so you might get stuck with an installer on their way to get enought complaints to get their licenses pulled, but at least there is a fund you can go to. You have to go to the state with your installation contract if you have a complaint.

 

[DianeB]

These people are unbelievable. She contacted the fire department that was here Tuesday night, and they told her a whole bunch of stuff. (Is that even legal?!) The one fireman that was here was not familiar with secondary tube burns in these newer highly efficient stoves. He said we had way too much wood in the stove (It's a F3100, it was loaded good but not packed. It's a big box! He said we should never have more than 3-4 splits in it! ROFL!). The 2ndary flames were rolling on top just perfectly, I had probably 5-6 splits with another 3-4 tiny ones filling in some gaps, and the stove was about 700-750 on top. Honestly it was perfect. His take was that the flames "on top" were just the top logs burning and the bottom logs were not burning and were just smouldering and that's why we had so much creosote!

From her email about what the fire chief said:

"He said it appeared to be installed to code.He said the stove was heavily loaded.It was overloaded to the point it was not burning properly."

Can you even overload a stove so that it does not burn properly? I mean seriously? It's not like we had pieces sticking out the door?!?!?!? I really question his credentials to speak to it being up to code, and of course it was heavily loaded, it was bed time! Oh my word. I am going to go insane.

Also then later in the email she blames the fire department for using extreme force to try and take the vent apart when they were here, and they must have moved the pipe over next to that beam. She says they have photos after the install of it in the right place, but she still refuses to send them to me.

She is probably lying or putting words in his mouth

 

[pearlgirl]

She is probably lying or putting words in his mouth

Well he did explain to us how he thought we were burning it wrong and told us no more than 3-4 logs in there at a time......I just nodded my head and agreed I wasn't going to argue with him. He obviously didn't understand our stove when he thought the flames rolling through the tubes up top were flames coming off just the top logs and the lower logs were smouldering. I just didn't want to get into it. He took his ignorance though and left thinking we don't know how to use our stove and then went and told her we were using it wrong. Good Lord.

 

[Hogwildz]

Well he did explain to us how he thought we were burning it wrong and told us no more than 3-4 logs in there at a time......I just nodded my head and agreed I wasn't going to argue with him. He obviously didn't understand our stove when he thought the flames rolling through the tubes up top were flames coming off just the top logs and the lower logs were smouldering. I just didn't want to get into it. He took his ignorance though and left thinking we don't know how to use our stove and then went and told her we were using it wrong. Good Lord.

Seems to me, your relying on advice, knowledge or lack of, of two parties that don't know jack about the issue.
Send the photos to the system manufacturer. Get them to give you something in writing if they agree the install is not to their specifications. Then show the ill-informed parties the letter from the manufacturer, and demand it be made right. That installer should not be installing if that is the work they do.

 

[Pallet Pete]

What in the ^&*^ is that ! These guys sound like total idiots to me Hogz is right also try asking the company to send out a rep to look it over if they have one. I am sending you a pm with some info pearlgirl What a mess !

Pete

 

[argus66]

they make elbows.. seems like it would of been way easier then all that crappy attic work.

 

[pearlgirl]

Thanks Pete. She claims they did it right and the firemen pushed it over.

 

[Lumber-Jack]

These people are unbelievable. She contacted the fire department that was here Tuesday night, and they told her a whole bunch of stuff. (Is that even legal?!) The one fireman that was here was not familiar with secondary tube burns in these newer highly efficient stoves. He said we had way too much wood in the stove (It's a F3100, it was loaded good but not packed. It's a big box! He said we should never have more than 3-4 splits in it! ROFL!). The 2ndary flames were rolling on top just perfectly, I had probably 5-6 splits with another 3-4 tiny ones filling in some gaps, and the stove was about 700-750 on top. Honestly it was perfect. His take was that the flames "on top" were just the top logs burning and the bottom logs were not burning and were just smouldering and that's why we had so much creosote!

From her email about what the fire chief said:

"He said it appeared to be installed to code.He said the stove was heavily loaded.It was overloaded to the point it was not burning properly."

Can you even overload a stove so that it does not burn properly? I mean seriously? It's not like we had pieces sticking out the door?!?!?!? I really question his credentials to speak to it being up to code, and of course it was heavily loaded, it was bed time! Oh my word. I am going to go insane.

Also then later in the email she blames the fire department for using extreme force to try and take the vent apart when they were here, and they must have moved the pipe over next to that beam. She says they have photos after the install of it in the right place, but she still refuses to send them to me.

After reading this underlined part, and looking at the picture again it is quite possible that somehow that top of the chimney has shifted or is leaning to the left somehow, and that is why it is not only too close to the insulation shield, but also looks too close to the roof cut out on the left as well. Still doesn't make it right because the top of the chimney should be secure enough that it can't move, but there may be some truth to what they are saying about it being moved out of place. I would get on the roof and see if that chimney is so loose that it moving around up there.

 

[jeff_t]

She claims they did it right and the firemen pushed it over.

I'm gonna say that's not out of the realm of possibility. The sheet metal 'heat shield' on the beam adds doubt, though.

 

[pearlgirl]

Except that on the right going into the ceiling of the attic there isn't enough clearance to move it over and still have 2 inches there. These people originally put single wall 8 inches from a wood beam. They get no benefit of the doubt from me.

 

[pearlgirl]

The sheet metal 'heat shield' on the beam adds doubt, though.

It really does.

 

[Pallet Pete]

Thanks Pete. She claims they did it right and the firemen pushed it over.

It does look like it is up against the shield on the left but there is still an air gap between the pipe and roof sheeting. Unless they have a 4" air gap which is unlikely they installed it wrong. It looks like an installer who was drunk installed it to me !

Pete

 

[pearlgirl]

These were taken before the firemen were here. A few weeks before.

 

[jeff_t]

Except that on the right going into the ceiling of the attic there isn't enough clearance to move it over and still have 2 inches there. These people originally put single wall 8 inches from a wood beam. They get no benefit of the doubt from me.

Hmmm. Yes, another dimension. The second picture clearly shows the pipe off center in the insulation shield.

This sucks. Sorry this is happening. Again.

 

[pearlgirl]

Even though you can't see the back, if i took the same photos we could see if it has been moved, maybe i will tomorrow.

 

[Pallet Pete]

These were taken before the firemen were here. A few weeks before.View attachment 85062View attachment 85063

 

[dorkweed]

I would ask the Fire Chief in your town to pay that merchant a visit and have him bring the pictures.

x2

 

[begreen]

These people are unbelievable. She contacted the fire department that was here Tuesday night, and they told her a whole bunch of stuff. (Is that even legal?!) The one fireman that was here was not familiar with secondary tube burns in these newer highly efficient stoves. He said we had way too much wood in the stove (It's a F3100, it was loaded good but not packed. It's a big box! He said we should never have more than 3-4 splits in it! ROFL!). The 2ndary flames were rolling on top just perfectly, I had probably 5-6 splits with another 3-4 tiny ones filling in some gaps, and the stove was about 700-750 on top. Honestly it was perfect. His take was that the flames "on top" were just the top logs burning and the bottom logs were not burning and were just smouldering and that's why we had so much creosote!

From her email about what the fire chief said:

"He said it appeared to be installed to code.He said the stove was heavily loaded.It was overloaded to the point it was not burning properly."

Can you even overload a stove so that it does not burn properly? I mean seriously? It's not like we had pieces sticking out the door?!?!?!? I really question his credentials to speak to it being up to code, and of course it was heavily loaded, it was bed time! Oh my word. I am going to go insane.

Also then later in the email she blames the fire department for using extreme force to try and take the vent apart when they were here, and they must have moved the pipe over next to that beam. She says they have photos after the install of it in the right place, but she still refuses to send them to me.

This is not relevant to the topic. Keep her and yourself focused on the code legality of this installation and don't get lured into a discussion about the high temp fire. You were to blame there for spacing out the fire. Stick to the improper installation. It violates the manufacturer's specifications and that will void warranty. Your inspector already knows more than the fire chief. Don't go there.

 

[Hogwildz]

Is that class A crimped into stove pipe inside the insulation shield? Aside from the obvious, something just ain't right about those pipe sections meeting in there.
Or maybe just reflection of the pink & the shield?

 

[aussiedog3]

is it politcally correct to say wth?

 

[jjs777_fzr]

Is that class A crimped into stove pipe inside the insulation shield? Aside from the obvious, something just ain't right about those pipe sections meeting in there.
Or maybe just reflection of the pink & the shield?

No I think what you are seeing is the relfection of the outer shield on the reflective Class A.

 

[Badger]

Pearlgirl. Here is my advice, use it as you see fit. I can see we are much alike as I also am driven by my emotions. It makes me successful at my job, but at the same time I've been on blood pressure medicine since I was 27 and otherwise healthy.

First, even though the installer did you wrong, no amount of yelling/ screaming/ name calling is going to fix that. I recommend that in conversations you have with the installer you are firm, but polite... something about catching more flys with honey. I would gather the information (Inspector/ fire chief/ etc) and present it to the installer and ask them to review it and provide suggestions on how they can fix it. If they don't budge, communicate that you rely on this for heat and need it. You would prefer to work directly with them, but since they don't want to you will need to hire an alternate contractor. Be clear that you expect them to pick up the bill and will take them to small claims court if need be.

Furthermore... and more importantly. Find a crappy old blanket and throw it over your stove. Don't think about it, you're not going to fix it this weekend. If you happen to think about it, go give your kids a big hug and let them know how much you love/ appreciate them. There are 20 families in Connecticut that no longer have that opportunity due to a worthless coward.

Hang in there. I do believe that everything that happens is part of God's plan for us. Sometimes it just doesn't make sense to us.

God bless

 

[firefighterjake]

Just a FYI . . . check in with the Fire Inspector . . . not the Fire Chief or firefighters. I mean to say . . . firefighters are very good at putting out fires, but after that it really is a hit or miss on the individual chief or firefighter as to whether they are familiar with modern stoves, fire codes, etc. . . . some will be quite smart and be an asset . . . others will know just enough to be dangerous. Fire inspectors on the other hand typically know one thing -- what is right and what is wrong. While we live in a world of techni-color they often tend to see things in black and white . . . for better . . . or for worse.