A follow up here...Gave her a good cleaning (while setting it to "Test"), used an old coarse paint brush to scrub the heat exchanger, used the chimney brush to gently clean the ESP in place, taped up the RTS on the back of the hopper, and it's working great (knock on wood). With these pellets, I feel it's best to clean it every ton or so. I've learned a lot on from this thread, and the forum in general, and I just wanted to say thanks to you all. I wish I found this place a few years ago.