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I purchased the larges hopper size Accentra 52i insert (65#) and the hopper measures 24" high as it should for the 65# hopper, but loading into an empty hopper I can only get about 48# before completely full. Anybody else notice this discrepancy?
Are you "stuffing" them? Most of us gently poor pellets in, as to not throw up much dust, and on both my stoves, when full, I can use my hand, or a pot scraper,stir or push, they settle, and I can put in usually 1/3 more of a bag.
My Harmon Accentra is spec'd to hold 50# but I only ever put 1 40# bag of hardwood pellets in at a time. 1 bag fits easily with a little headroom in the hopper.
A couple of years ago I bought a bunch of bags from Tractor Supply that didn't fit. i.e. I couldn't dump a whole bag in the hopper. Turns out the store was storing their bags outside and they'd absorbed a lot of moisture, making them swollen. I only buy from box stores now where they store the pellets in warehouses.
So pellet density is important and so is how they're stored.