I ordered a new igniter for my stove on Tuesday from Woodheatstoves.com and within a few hours got a confirmation of my order. I then received another email from them on Wednesday informing me that the part is not in stock so they have to order it. I replied to their email asking how long this might take and they never replied. I called their office yesterday and spoke with a young man who was putting 2 stoves away (warehouse worker?) who said he would check on it right away and call me back in 15 minutes. He never called me back. I then emailed their company again last night to find out what was going on with my order and still no reply. So I just called them and talked with another young man who looked into it and found out that my order had been canceled. I asked him how that is possible if I never canceled the order and he didn't have any idea. He checked and found both emails I had sent and found that nobody there had replied to me.
So the order was canceled by somebody so now I'll go out and purchase it locally. Just a word of caution for anyone who may decide to do business with this company.
So the order was canceled by somebody so now I'll go out and purchase it locally. Just a word of caution for anyone who may decide to do business with this company.