we just purchased pacific energy summit insert and when we run it it is not heating up the room at all. we are burning dry seasoned oak wood and our family room is 25x17 with an 8 ft ceiling. we were told that this would heat up to a 3,000 sq ft home and we can't even get heat to come into our room the insert is in. it's a corner brick fireplace with a 20ft chimney. also, it is hard to start a fire and smoke waterfalls down the front glass for approx. 45 minutes before the fire gets going good. the glass is also stained in the lower corners and we are not sure if this is normal. we have used it twice and it is very frustrating. if anyone has any suggestions or has had similar problems please let us know, we would greatly appreciate your time and response.
thanks,
jodi
thanks,
jodi