Sounds indeed like it really is stuck on low. Looking back at those auger cycles that I thought were changing - yeah they are pretty much the exact same time lol. I think your black soot and quickly filling burn pot might be another issue. Hopefully Mike can get the stuck in low issue fixed (if its not just a simple bad contact of the jumper wire). I just did the dollar bill test on mine for the first time and found out the ashpan gasket isnt sealing at all, neither is the hopper, and the door has one spot in the middle. I'm guessing this might be the cause of my sooty and dirty burn.