BKVP nailed it, and there's a photo shoot of the issue (by webby, I think) earlier in this thread. However, he used the word "ash", as if you're only ever cleaning out a dead-cold stove.
Using the ash plug on a warm stove, you almost always end up with hot smoking coals (not just ash) on the floor under the stove, since the plug is incorrectly located over the rear edge of the pan. So then you have to get down on your hands and knees, and try to sweep or shovel these coals out from under the stove, lest they fill your house with the stink of burning coals (or worse) every time you use the ash plug. It's just not the safest thing in the world to have a bed of hot coals smoldering on the floor under the stove after each weekly cleaning.
If they fixed it, then that's fantastic, but is there a solution for those of us who bought the stove before you fixed this problem? You had mentioned the possibility of going to longer (triple-extension) slides, to get the pan farther back under the existing hole, but I never heard that this was implemented. I love my Ashford 30.1's (as they're badged), but this issue is a major safety flaw when using the ash plug.