thermostat function

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    Possible thermostat malfunction new Ashford 25

    Just bought an ashford 25 insert, installed by pros this week. I think the thermostat or the thermometer might be malfunctioning, but I’m a newbie so please tell me if I’m being dense. First off, there’s no clear “inactive/active” reading on the thermometer, just grey to red. In the manual, the...
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    Jotul Proflame 2 Remote issue

    We have a Jotul GF 370 DVII with a proflame 2 remote. It has worked wonderfully for the last 5 months. The low battery icon lit up on the remote and so I changed the batteries. After changing the batteries the thermostat function is gone. It is as though the thermostat function button...