 Nobody needs us to guarantee our products against manufacturing defects. Each of our
manufacturers has an excellent track record for providing defect-free products, and a warranty program
already in place to handle the occasional booboo (click to read about
our warranty policy).
Nobody needs us to guarantee against freight damage, either. Products should be thoroughly inspected
upon arrival, and not accepted if damaged. When notified of a shipment refused due to freight damage, we'll
send a replacement product ASAP.
The purpose of our product guarantee is to protect our valued customers from the fear we all share, of being
taken in by unscrupulous companies who make false or misleading product claims. Our policy is simple:
customers of The Chimney Sweep Online get 30 days after their purchase is delivered to determine that any
product purchased at The Chimney Sweep Online does exactly what we say it will do.
Here's how our guarantee works: if, during the 30 day guarantee period, any product purchased at The
Chimney Sweep Online fails to perform as described on our website, call us toll-free at (888)-354-6722 or
Email us at [email protected] and help us determine how best to make things right. We're
betting that a piece of experienced installation advice or an operating tip will solve the problem, but if all
else fails, we'll authorize return of the product.
Merchandise to be returned will be issued a Return Authorization number. We can't accept returns without
an RA number, so be sure and contact us for authorization before returning any product. Products must be
returned in the original packaging. Return freight is the responsibility of the buyer. The returned product
will be inspected and tested to verify the performance failure: if it is found that the product doesn't perform
as described on our website, we'll repair it, replace it, or refund the purchase price. As stated above, our
product performance guarantee doesn't cover freight damage or defects in materials or workmanship
covered by the manufacturer's warranty.
Now, there are people out there (you know who you are) who get their kicks taking advantage of offers like
this. The following rule is directed primarily at those rascals, but applies to all:
returns will not be authorized
for bogus complaints.
Top ten product return requests that will not be honored:
Found something similar-looking for fifty bucks less.
Wife thinks color looks icky next to new carpet.
Was having LSD flashback at time of purchase.
House less than toasty during 80 mph windstorm at 60 below zero.
Didn't call gas technician to finish fireplace installation, tweaked a few things myself, dumb thing
doesn't work right.
Stove hissing, not putting out any heat. Burning "bone dry" wood purchased last week from
honest-looking stranger.
Ordered fireplace insert; don't have fireplace to put it in.
Dropped stove while carrying upstairs, tumbled down two flights, got kinda dinged up. Don't want it
now.
Made a few modifications to the manufacturer's installation instructions, and fireplace doesn't burn
right.
Decided swimming pool would attract more babes.
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The Chimney Sweep, Inc.
913 Harris Avenue
Bellingham, WA 98225-7032
1(888)-354-6722 toll-free in U.S. & Canada
1(360)-676-9080 FAX
http://www.chimneysweeponline.com
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