WWW.Kotly.com

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mtsjoel

New Member
Hearth Supporter
Aug 31, 2008
10
West Michigan
Just wondering if anyone here has had any dealings with www.kotly.com

I ordered a boiler over a month ago. They seemed to have dropped off the face of the earth.
I cant get eny correspondance back from them.
 
No idea, although they look legit. Why I say that, I don't know.

Did you order a boiler shipped from Poland?
 
Typically buying from other countries isn't as easy as a simple "click and pay online" transaction. Have you been contacted by a freight forwarder for customs paperwork yet? If your boiler is intended to ship direct to your home from Poland it would have to clear customs at US port and then be transferred to ground transportation. Freight forwarders handle this and typically charge a pretty penny to do it....I'd be skeptical of companies that don't fully disclose the international freight process during purchase...
 
I have not been contacted by any shippers yet. There was a lot of email correspondance about the shipping beforehand.
I placed the order on September 18th and have not heard from anyone since October 1st.
 
I purchased a boiler back on 8/26 - they shipped it 10/20 - it will be in NY harbor on 11/10.

I had the same problem with them as you did. They respond to all your emails very fast - then you pay them - no response.

Send an email with your order number and "WANT REFUND" in the subject section. That was the only way I got a response.
Ask for a copy of the Bill Of Lading. This has a all the information you need. Call the "ship to" company that is listed here in the states. They can get you any info you need on your order.

I must say - This is one of the worst companies that I ever imported from.
 
OverShot said:
I purchased a boiler back on 8/26 - they shipped it 10/20 - it will be in NY harbor on 11/10.

I had the same problem with them as you did. They respond to all your emails very fast - then you pay them - no response.

Send an email with your order number and "WANT REFUND" in the subject section. That was the only way I got a response.
Ask for a copy of the Bill Of Lading. This has a all the information you need. Call the "ship to" company that is listed here in the states. They can get you any info you need on your order.

I must say - This is one of the worst companies that I ever imported from.
Click to expand...


Also, I'm sure you know this, but if you paid with a credit card, contact the card company. There should be a way to cancel the transaction. I think it's a little easier to do within in the 1st 30days of the transaction.
 
Holy smokes....wire transfer to a company in Poland - sight unseen? You are a trusting soul, my friend!
 
Part trust – part research.
On all the things I imported – I never got screwed. Some of the transactions are rocky to say the least but I always got my product in the end.

I get ripped off more here in the states!
 
I don't think you just got screwed on this one.............you got bolted and nutted. I hope I'm wrond, but a wire transfer and all aint sounding too good from this angle.
 
I've dealt with a lot of overseas shipments. Looks like a reputable co. I just think it will take some time. Just transferring to a ship and across the ocean will be an event. I would just call them and get the shipping info. It possibly wasn't even shipped for awhile or hasn't shipped yet. Don't panic yet. It took me 6 months one time for a much smaller shipment to receive it. Hopefully it will work out. They have some interesting stuff. Maybe you could let them know how all your "friends" are waiting to see your order.

Mike
 
If OverShot got his boiler, I'm sure you'll get yours. I can't see why a reputable business would want to scam you, regardless of where they're located.

I'd be more concerned with warranty/shipping damage issues, but presumably you factored that into a lower price.

Anyway, good luck and let us know how it goes. What boiler did you order, BTW?
 
My boiler made it on the boat. Took 50 or so days to get there but it made it.
I think the biggest problem with Kotly is the language barrier.
 
I spoke with a "dealer" in Ct. about the Atmos and he was comparing them to the EKO boilers (which they also carry). He was very impressed with the EKO line but even more impressed with the build quality of the Atmos line. I think he said the electronic control on the Atmos may not have been quite as robust as the EKO. He had only been running the Atmos for a week so it was really just first impressions. I know another forum member from Europe had very good things to say about Atmos.
 
I'm thinking of taking the plunge here. There has been a huge rally between the dollar and the zloty in the past few days, with the latter weakening by almost 20%. Because of the currency disparities, an EKO 25 is now showing up at about $2,324 on the Kotly.com website with a Laddomat included. Some of the Atmos boilers are also much cheaper and the storage tanks as well.

It will be interesting to see if New Horizon changes prices to reflect what is a pretty huge drop.
 
With the VAT rebated since US consumers do not pay this...cost is down to $1813. What would the shipping cost be though...are there other costs a US consumer has to pay on top of these?
 
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