Some rambling thoughts......
Oil prices are high and a lot of folks are turning to pellet stoves, myself included. With all these stoves being sold there is likely to be an increased workload for those dealers that provide service. Simple thinking might say the dealer could increase his staffing to handle the increased service workload, but pellet stoves are a seasonal appliance and when they break it will generally be during winter months when they're in use. If the dealer increases his service staff what does he do with them off-season? I believe the Harman dealers are "factory trained", so keeping someone on that has training and experience with a particular brand might have some importance. Do dealers do off-season cleaning and maintenance that could keep staff busy?
Oil prices are high and a lot of folks are turning to pellet stoves, myself included. With all these stoves being sold there is likely to be an increased workload for those dealers that provide service. Simple thinking might say the dealer could increase his staffing to handle the increased service workload, but pellet stoves are a seasonal appliance and when they break it will generally be during winter months when they're in use. If the dealer increases his service staff what does he do with them off-season? I believe the Harman dealers are "factory trained", so keeping someone on that has training and experience with a particular brand might have some importance. Do dealers do off-season cleaning and maintenance that could keep staff busy?