I HAVE WORKED ON THE ENGLANDERS AND EXPERIANCED THE SAME AS PELLETWISE (JUST NOTICED THE CAPS ...SORRY). as you can see by my avatar, i am on the larger side of things and have hands the size of baseball mitts(exaggerating a little). i did speak with mike holton about this and he said the company was looking into this.engineer and design issue.
i do most of the work for family and friends though. my folks bought the englander last fall, and i figured, dad is 70 yrs old and there is no way he is going to be able to get down on the floor and do the work he needs to do so i better learn how.
i learned REAL fast...my neighbors have the same stove and one nite had a hopper fire while mom and dad were at work and the girls were home alone.the girls come over and said"mike i dont know what wrong , but the house smell awful, and there is smoke coming from the back of the stove"....guess who took off running?i got inside and pulled the plug from the wall to shut the stove down, and opened a bunch of windows.
a week before, they had trouble with a n auger motor, so mike sent them a new one and walked hubby thru the install over the phone , and all went well....for a week.after the stove cooled down, i unhooked the plumbing and turned it around so i could work. when i took the back panel off, i thought oh my this is going to be interesting.
the wife immediately sent mike an e-mail and within minutes he called her from his own home.he talked me thru what was going on and what i was seeing.when i opened the front of the stove , there was a smell and fumes so bad, it burned your eyes and nose.we thought oh no...electrical. this was about 10 pm , so mike asked me to check the motors...stuck. so mike said he would have the shop send new motors overnite on monday(this was a friday nite).
meantime, i told mike i would dig in the next day and see what had happened. next a.m. i went over with tools, took off the motors and found that both auger were jammed.i thought hmmmmmm...this cant be good.so, i figured i would pull the augers and see what was going on.when i got the bolts out of the bearing blocks, and pulled the first auger, SURPRISE, the block was toast. the bad smell stated earlier came from a burn back in the auger tube and burned out the nylon gasket and grease. e-mailed mike again, and he called right back. i told him what i had found and he told me he would send out 2 new motors, 2 new bearing blocks, and, 2 new nylon gaskets...asked how the augers were. i rolled them across the table top and they didnt seem to be bent ,so we held off on those.when the parts came, i got it back together, and running within a couple hrs, been running good since.
what a way to learn(crash course), thank goodness dads went good all winter, and thank goodness for mike holton and quik responses.
it is certainly a bugger to work in them. if there were removables panels in the sides just big enough to get to the blowers would be good.
since then i have had the chance to work on one for a friend. his is beyond warranty, so we tried a modification. i work in a fab shop, so we cut out the sides in the stove and made new panels so access was better to the blower motors. i made them about 3/4 inch bigger all around, and connected with sheet metal screws. painted them black to match the stove and now, it looks like a factory job.
keep in mind , this stove is beyond warranty, or i would NEVER have done the mod! i dont recommend cutting up a new stove like that, and in no way suggest it.
sorry for such a long post, just wanted to be in detail as to my exp. also, if i had to buy another stove, it would be the englander, based on the heat it throws, and the tech support...kudos to mike holton!
mike